Responsibilities

The Floor Lead will contribute to an environment where employees are informed and capable by supporting training for all employees, model and hold employees accountable to customer service standards, model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, provide coaching in the moment and performance feedback to employees, support sales driving initiatives and create daily agendas, direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards, stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary, ensure timekeeping practices are in place and consistently followed according to SLT Policy, complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs, ring employee transactions, and accurately record time worked according to SLT policy. They will also demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office, and fulfill additional responsibilities as assigned by the General Manager or Store Manager.