Angi® - Quality Operations - Screening Advisor

Position Overview

The Quality Operations - Screening Advisor is responsible for efficiently processing tasks related to background and credential screening, account review, and investigating concerns for new and existing service professional accounts at Angi. This role involves backend processing and frontline customer support.

About Angi®

For 30 years, Angi® has been dedicated to getting jobs done well by connecting homeowners with reliable, skilled professionals and connecting professionals with homeowners seeking services.

Angi at a glance:

• A new homeowner turns to Angi every second.
• Our network includes over 150,000 skilled pros across more than 50 service categories.
• Over 150,000,000 projects have been brought to Angi.

Why join Angi: Angi® is shaping the future of the home services industry, fostering an environment where homeowners, service professionals, and employees all benefit from more jobs done well. We make it easier for homeowners to find skilled pros for any home need, and we act as a business partner for pros, helping them find work and grow their businesses. We believe home is the most important place on earth and are committed to making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home, and we look forward to welcoming you.

Responsibilities

• Complete the screening process for all new and existing professional accounts for Angi.
• Handle customer service calls, update accounts for record keeping, and conduct research (e.g., calling state licensing boards and insurance companies).
• Ensure compliance with screening standards.
• Perform accurate account reviews and compliance tasks.
• Scrub submitted accounts against company compliance and standards.
• Contribute to the integrity of Service Provider Screening.
• Maintain the integrity of company data processing.
• Handle sensitive information with integrity.
• Mitigate company risk by identifying and flagging potential risks.
• Provide exemplary customer service to Service Professionals using strong emotional intelligence (EQ) techniques.

Requirements

• Comfort managing a high volume of accounts daily.
• Strong customer service skills, utilizing strong EQ.
• Ability to think critically, adapt quickly, and employ strong problem-solving skills in an unpredictable and fast-paced environment.
• A growth mindset with a desire for coaching and feedback, and the ability to implement it.
• Empathetic listening skills and the ability to communicate clearly and concisely, both verbally and in writing.
• A strong desire to succeed and grow.
• A positive, professional, and high-energy attitude with a strong ability to multitask.
• Strong computer skills, particularly with internet usage and applications such as Gmail, CRMs, Google Suite, and Microsoft Office.

What We Offer

• Salary: Annual salary band of $35,000 - $42,000, commensurate with performance and experience.
• Paid training.

Employment Type

• [Employment Type not specified]

Location Type

• [Location Type not specified]