Finance Operations (Internship) at Skello

Paris, Île-de-France, France

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

SaaS, HR Technology, Hospitality, Retail, HealthcareIndustries

Requirements

Rigorous
Customer-oriented (internal and external)
Positive and optimistic mindset, team spirit
Ability to work well with all company departments
Bonus (non-deterministic): Familiar with accounting
Bonus (non-deterministic): Knowledge of Salesforce and Chargebee

Responsibilities

Manage and resolve customer requests sent directly by clients
Manage and resolve requests forwarded by the customer service team on behalf of clients
Manage proper handling of customer cancellation requests
Follow up on customer contract changes
Administratively follow up on customer changes (payment methods, billing addresses, etc.)
Manage billing issues in collaboration with the Ops team
Issue invoices and credit notes
Control collections and process refunds
Handle collections
Identify opportunities to improve processes and contribute to optimizing daily operations and customer experience
Identify and report problems and bugs encountered by the Billing team
Create documentation for operational processes, collaborating and communicating cross-functionally
Participate in cross-functional projects with teams like Sales and Customer Experience to optimize processes and tools

Skills

Billing

Invoicing

Collections

Refunds

Customer Service

Finance Operations

Process Optimization

Administrative Management

Skello

Workforce management software for businesses

About Skello

Skello provides a software platform for workforce management that helps businesses manage employee scheduling, time tracking, payroll calculations, and human resources tasks. The platform is particularly useful for industries with complex scheduling needs, such as restaurants, retail, and healthcare. It allows managers and employees to easily communicate and coordinate schedules, which is especially beneficial for shift-based work and part-time staff. Skello operates on a subscription model, ensuring a consistent revenue stream while allowing for ongoing improvements to the service. With a high customer satisfaction rating of 4.5 out of 5 from over 2,000 reviews, Skello stands out for its user-friendly and collaborative approach to workforce management.

Paris, FranceHeadquarters

2016Year Founded

$49.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Risks

Emerging platforms with similar features at lower costs increase competition.

Rapid technological advancements require continuous platform updates, straining resources.

Stricter data privacy regulations necessitate increased investment in compliance measures.

Differentiation

Skello offers real-time management indicators like payroll and productivity.

The platform is user-friendly, facilitating seamless communication and coordination.

Skello's high customer satisfaction is reflected in its 4.5/5 rating from 2,000 reviews.

Upsides

Integration with AI-driven analytics enhances scheduling accuracy and efficiency.

Demand for flexible scheduling solutions is rising with remote and hybrid work models.

Mobile-first applications in workforce management increase user engagement and accessibility.

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