Senior Business Analyst, Sales Operations
Brightseed- Full Time
- Senior (5 to 8 years)
Candidates should possess a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, with a minimum of 3 years of experience as a Business Analyst, preferably within a billing or financial systems environment. Strong analytical and problem-solving skills are essential, along with experience in evaluating and managing billing systems and consumption-based models. Experience with ERP systems and data integration is also required.
The Finance Business Analyst will analyze and manage billing systems to support consumption/usage-based and subscription models, collaborating with technical teams and vendors to implement system enhancements. They will also implement processes to capture and monetize consumption/usage data, ensuring accurate billing, and optimize existing billing and collections workflows to improve efficiency. Furthermore, they will develop strategies to enhance collections, mitigate revenue leakage, and serve as a liaison between finance, IT, and operations teams, leading UAT testing and staying informed about industry trends.
Cloud communications and collaboration platform
8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.