Filed Service Engineer at Danaher Corporation

Hangzhou, Zhejiang, China

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Analytical InstrumentsIndustries

Requirements

Bachelor's degree or above in chemistry analysis, electronics, or related majors
At least 2 years of work experience in instrument maintenance in the life sciences industry
Ability to solve system analysis problems and strong problem-solving skills
Understanding of instrument industry after-sales service business models and strong business awareness
Strong customer orientation and communication skills, able to effectively communicate with customers having specific needs
Strong English reading and writing skills, with basic English oral communication ability
Compliance awareness, adherence to industry and company policies, no disclosure of trade secrets
Good computer skills, proficient in Windows system and Microsoft Office software
Willingness and ability to travel extensively to meet the needs of instrument sites dispersed across regions

Responsibilities

Provide after-sales service for company product lines in designated areas, including instrument installation, basic operation training, maintenance, troubleshooting, and technical support to ensure customer can continue operating instruments and achieve customer satisfaction
Support company after-sales business growth and cooperate with sales team to promote business opportunities
Complete instrument repair services as arranged by the company within specified timeframes, including installation, basic training, and periodic maintenance for mass spectrometry equipment and other peripheral devices, following SOPs in the company manual
Provide telephone support and on-site repair services to customers within response timeframes based on customer needs and warranty status
Report unresolved repair issues accurately and timely per company escalation process, and contact relevant repair experts for quick resolution
Communicate promptly with other departments on customer application or business issues to ensure customer satisfaction
Complete and submit written reports on time as required, including installation reports, acceptance reports, periodic maintenance reports, repair service reports, etc
Return repair spare parts (good and defective parts) on time
For paid repair customers, handle timely signing and confirmation of payments, and assist in timely collection of payments
Maintain close contact and communication with customers, identify potential needs, promote maintenance contracts, paid services, and accessory sales to support after-sales business growth
Complete various company-arranged trainings on time to continuously improve repair technical skills and service levels
Closely cooperate with regional sales team, provide professional services, support product and solution promotion, and contribute to new instrument and repair business development

Skills

Mass Spectrometry

Instrument Installation

Instrument Repair

Troubleshooting

Customer Training

Technical Support

SOP Compliance

English Communication

Microsoft Office

Windows

Sales Support

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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