Field Services Technician I at Astra

Warsaw, Woj. Mazowieckie, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

High school diploma or general education degree (GED) and 1 to 2 years’ related experience and/or training in IT Services; or equivalent combination of education and experience
Strong knowledge in policies and procedures related to requested support activities
Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction
Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work
Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program
Provide general IT support within a high volume and fast-paced technology environment
Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies
Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, Hardware Level troubleshooting, Hardware Installation, Upgrades
Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools
Ability to quickly diagnose, organize, and prioritize competing deadlines

Responsibilities

Provide end-to-end onsite and remote user support on service requests raised by clients, using logic and reasoning to identify alternative solutions and deliver high-quality user experiences
Handle inventory and asset management and e-recycling, utilizing Inventory Data management software to maintain accuracy and workflow; deploy and recover assets and accessories; assist in Workstation dressing and other asset management racks and locations
Diagnose and resolve hardware issues; support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware
Support video conference rooms in a complex and fast-paced environment, ensuring audio and visual quality, troubleshooting issues, and participating in installing AV equipment and displays
Ensure assigned request tickets for support are prioritized and completed in a timely manner; handle tasks related to order tracking, hardware deployment, and user setup through ticketing systems; use the defined ITSM System to manage work related to defined service activities
Effectively document and escalate issues which cannot be resolved within SLAs; proactively communicate to supervisor when encountering errors in documented support procedures; adhere to incident management, problem management, change management, and knowledge management best practices
Participate in cross team/site collaboration to share service knowledge, isolate potential problems, and ensure consistent delivery of defined service activities; collaborate within the broader IT customer experience team and extended IT organization
Ensure positive user experience and customer satisfaction through smooth working operations and effective work management; enable the success of peers and teammates
Complete other duties as assigned

Skills

Key technologies and capabilities for this role

User SupportInventory ManagementAsset ManagementHardware DiagnosisAV Equipment SupportVideo ConferencingTicket ManagementITSM Systems

Questions & Answers

Common questions about this position

What qualifications are required for the Field Services Technician I role?

A high school diploma or GED is required, along with 1 to 2 years of related experience or training in IT Services, or an equivalent combination of education and experience.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

Does this role involve both onsite and remote work?

Yes, the role includes providing end-to-end onsite and remote user support.

What key skills are needed for this technician position?

Strong knowledge of policies and procedures related to support activities is required, along with the capability to understand and manage IT service tasks like troubleshooting hardware, AV support, inventory management, and ticket handling.

What does the company emphasize in terms of teamwork and customer experience?

The role emphasizes collaboration across teams and sites to share knowledge and deliver consistent service, while ensuring positive user experience and customer satisfaction.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees