Field Service Technician I at Foundation Risk Partners

Tampa, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

High school diploma or equivalent
1-2 years of IT-related customer service experience, preferably in an enterprise environment
CompTIA A+, CompTIA Net+ preferred
Ability to work independently and demonstrate a high level of discerning IT support priorities and categories
Strong time management and organizational skills
Ability to communicate effectively with non-technical colleagues
Basic understanding of Windows & Mac OS
Basic understanding of Microsoft 365
Level of understanding of computer imaging, basic understanding of MDT
Ability to diagnose meeting room errors
Ability to troubleshoot laptops, monitors, and docks
Understanding of how to deploy MDM to mobile devices (Android, iOS)

Responsibilities

Document all technical activities, solutions, and interactions
Ensure tickets are created in the ITSM system
Maintain open communication with colleagues to keep them updated on ticket status, including escalated tickets
Communicate with colleagues and educate on best practices for IT system usage and security
Troubleshoot workstation hardware, software, and driver issues
Identify potential software, hardware, and network issues and promptly report to the correct BRP IT team
Setup desks for new hires and moves, including cable management of existing desks
Prepare and image laptops for new hires and replacements
Install, configure, and upgrade computer hardware and software
Prepare meeting rooms prior to meetings, ensuring hardware is fully operational
Troubleshoot printer issues and contact customer support to schedule maintenance
Assist colleagues with work-related cell phone issues, including Intune, Outlook, and other enterprise-deployed apps
Assist with other hardware in the office
Take tickets for other regions when needed
Continuously learn about emerging technologies and industry trends
Communicate onsite issues and information to other BRP IT colleagues and leadership
Communicate changes to colleagues you interact with
Document issues or challenges encountered during project rollouts
Provide feedback to project managers

Skills

Key technologies and capabilities for this role

ITSMHardware TroubleshootingSoftware TroubleshootingLaptop ImagingIntuneOutlookPrinter TroubleshootingCable ManagementNetwork Troubleshooting

Questions & Answers

Common questions about this position

What is the salary for the Field Service Technician I position?

This information is not specified in the job description.

Is this Field Service Technician role remote or onsite?

This is an onsite position.

What skills are required for the Field Service Technician I role?

Required skills include ability to work independently, strong time management and organizational skills, effective communication with non-technical colleagues, basic understanding of Windows & Mac OS, Microsoft 365, computer imaging, MDT, troubleshooting laptops/monitors/docks, and deploying MDM to mobile devices.

What is the team structure like for this Field Service Technician position?

You will be a pivotal member of the regional IT support team, collaborating with other BRP IT colleagues to resolve technical issues, and may take tickets for other regions when needed.

What experience and qualifications make a strong candidate for this role?

A high school diploma or equivalent, 1-2 years of IT-related customer service experience preferably in an enterprise environment, and CompTIA A+ or Net+ certifications are preferred.

Foundation Risk Partners

Insurance brokerage and consulting services

About Foundation Risk Partners

Foundation Risk Partners operates as an insurance brokerage and consulting firm, focusing on providing tailored insurance solutions and expert advice to clients across the United States. The company grows by acquiring other firms and expanding its services organically, ensuring a diverse mix of industry knowledge and specialized services. Their approach combines expertise in various sectors with a commitment to cultural alignment and shared values. Unlike many competitors, Foundation Risk Partners emphasizes a collaborative relationship with clients, aiming to achieve exceptional outcomes and drive success for their partners.

Daytona Beach, FloridaHeadquarters

2017Year Founded

$2MTotal Funding

DEBTCompany Stage

Consulting, Financial ServicesIndustries

201-500Employees

Field Service Technician I at Foundation Risk Partners

Requirements

Responsibilities

Skills

Questions & Answers

Foundation Risk Partners

About Foundation Risk Partners

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Holidays

Paid Vacation

Risks

Over-reliance on AI could cause disruptions if technical issues arise.

Expansion into new regions may pose compliance and operational challenges.

Leadership changes might lead to strategic shifts affecting company stability.

Differentiation

Foundation Risk Partners leverages AI to enhance risk analysis accuracy and speed.

The company focuses on a strategic mix of industry expertise and cultural fit.

Foundation Risk Partners is rapidly expanding through acquisitions and organic growth.

Upsides

AI solutions have decreased cycle times by up to 90% for certain activities.

Prospect conversion rates have increased by up to 50% due to AI adoption.

Expansion into Baldwin, New York, offers new market opportunities.

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