Field Service Technician at IQVIA

Traverse City, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems
Preferred experience as a military technician, computer technician, or other complex electronics technician
Experience supporting automation equipment in a healthcare setting is a plus
A+ certification preferred
Beneficial experience in: healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT
Strong communication skills and ability to provide exceptional customer support
Active driver’s license and personal vehicle for job-related travel (mileage reimbursed)
Ability to perform pushing, pulling, stooping, bending, and lifting (up to 70 lbs)
Must meet hospital vendor credentialing requirements, including proof of vaccination status

Responsibilities

Troubleshoot and repair existing medical devices and document activities accurately
Perform hardware parts replacement and software updates/calibrations
Conduct bi-annual or yearly preventative maintenance as determined by the customer
Assist in the installation and implementation of new devices at customer locations
Conduct routine system checks and record data from product tests after installation and configuration
Maintain and stock parts and tools assigned by the customer
Travel locally (up to 2-3 hours) to support customer needs
Respond to customer site requests within the Service Level Agreement (SLA) – typically within 4, 8, 12, or 24 hours
Available on-call, including nights and weekends

Skills

Key technologies and capabilities for this role

Electronics TroubleshootingMechanicsElectromechanical SystemsHardware ReplacementSoftware UpdatesCalibrationsPreventative MaintenanceDevice InstallationBiomedical EquipmentField ServiceA+ CertificationCustomer Service

Questions & Answers

Common questions about this position

Is this a remote position or does it require onsite work?

This is an onsite position with local travel required, up to 2-3 hours to customer sites such as hospitals and pharmacies.

What is the salary for this Field Service Technician role?

This information is not specified in the job description.

What skills and experience are required for this position?

Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems are required, along with strong communication skills, an active driver’s license, and personal vehicle. Preferred qualifications include A+ certification, military technician experience, or background in healthcare, field service, engineering, biomedical, maintenance, or IT.

What are the work hours and schedule like for this role?

This is a part-time, on-call position with approximately 20-25 hours per week, flexible schedule, and availability required including nights and weekends to meet service level agreements.

How do I apply for this Field Service Technician position?

Create an account on the company website, which takes less than one minute, then complete the application in approximately 5-7 minutes.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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