Field Service Technician | Charge at Beta Technologies

South Burlington, Vermont, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AviationIndustries

Requirements

High school diploma or equivalent; technical certifications or a degree in a related field is a plus
Proven experience in the installation and maintenance of electrical systems (i.e. solar, energy storage, UPS, etc.) or EV charging infrastructure
Strong troubleshooting skills with the ability to analyze and solve complex technical problems
Excellent communication and interpersonal skills for effective customer interactions
Ability to work independently and manage time efficiently, with a strong sense of responsibility
Understanding of electrical codes, safety protocols, and regulatory requirements
Willingness to travel regularly to sites to provide onsite service, sometimes with little notice
Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to customers and team members who have varying levels of technical knowledge
The ability to operate with empathy, professionalism, and a high sense of urgency to resolve issues
Proficiency with electrical test equipment such as digital multimeters, oscilloscopes, and data-loggers
Above and Beyond: Bachelor’s Degree in Engineering or related technical subject area
Above and Beyond: +2 years of experience working in a technical support or field service environment for EV charging stations, renewable energy asset management or equivalent
Above and Beyond: +5 years of experience working in a technical support or field service environment for a power electronics manufacturer

Responsibilities

Installation and Commissioning: Execute and support the installation and commissioning of electric aviation charging stations at customer sites. Ensure compliance with safety standards and regulatory requirements during installation processes
Preventive Maintenance: Perform routine preventive maintenance on charging equipment to ensure optimal functionality and longevity. Conduct regular inspections to identify and address potential issues before they impact station performance
Technical Troubleshooting: Diagnose and troubleshoot technical issues related to charging stations promptly and effectively. Collaborate with internal teams to resolve complex technical problems and provide timely solutions
Customer Support: Provide on-site support to customers, addressing inquiries, and ensuring customer satisfaction. Offer training and guidance to customers on the proper use and maintenance of charging infrastructure both customer and BETA owned
Documentation: Maintain accurate and up-to-date records of all service activities, including installations, maintenance, and troubleshooting. Generate detailed field reports on service visits, highlighting any recommendations for improvements
Collaboration: Close collaboration between cross-functional teams including engineering, product management, manufacturing, sales, and quality to gather insights, identify recurring issues and drive continuous improvement

Skills

Key technologies and capabilities for this role

InstallationCommissioningPreventive MaintenanceTroubleshootingCustomer SupportSafety StandardsDocumentationCharging Infrastructure

Questions & Answers

Common questions about this position

What qualifications are required for the Field Service Technician role?

A high school diploma or equivalent is required, with technical certifications or a degree in a related field preferred. Candidates need proven experience in installing and maintaining electrical systems like solar, energy storage, UPS, or EV charging infrastructure, strong troubleshooting skills, excellent communication and interpersonal skills, ability to work independently, and understanding of electrical codes and safety protocols.

Is this a remote position or does it require travel?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at BETA Technologies?

BETA Technologies fosters a refreshing, vibrant, and inclusive culture where team members apply intellectual curiosity, passion for aviation, and commitment to sustainability to revolutionize electric aviation and positively impact the environment.

What makes a strong candidate for this Field Service Technician position?

A strong candidate has a technical background with experience in electrical systems or EV charging, excellent problem-solving and troubleshooting skills, and a passion for sustainable air travel, along with the ability to collaborate across teams and provide effective customer support.

Beta Technologies

Develops eVTOL aircraft and charging systems

About Beta Technologies

BETA Technologies develops electric vertical take-off and landing (eVTOL) aircraft and the charging infrastructure needed to support them. Their eVTOL aircraft are designed for both passenger and cargo transport, providing a sustainable alternative to traditional air travel. The company also installs and maintains charging systems, ensuring that clients have the necessary support for electric flight. BETA Technologies stands out from competitors by offering a comprehensive solution that includes both the aircraft and the infrastructure, catering to commercial airlines and logistics companies. The goal of BETA Technologies is to make air travel greener, safer, and more efficient, contributing to a significant reduction in carbon emissions in the aerospace sector.

South Burlington, VermontHeadquarters

2017Year Founded

$1,171.2MTotal Funding

SERIES_CCompany Stage

Automotive & Transportation, Energy, AerospaceIndustries

501-1,000Employees

Risks

Increased competition from companies like ORB Aerospace could impact Beta's market share.

Dependence on state funding poses risks if government priorities shift away from electric aviation.

Rapid technological advancements could render Beta's offerings obsolete without continuous innovation.

Differentiation

Beta Technologies focuses on clean aviation with electric aircraft and propulsion systems.

The company offers a comprehensive eVTOL ecosystem, including aircraft and charging infrastructure.

Beta Technologies targets commercial airlines and logistics companies for sustainable air transport solutions.

Upsides

Beta Technologies raised $318 million in Series C funding in October 2024.

The FAA's updated eVTOL certification processes benefit Beta Technologies' aircraft approval.

Increased interest in urban air mobility drives demand for Beta's eVTOL aircraft.

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