Field Service Technician - Burlington VT at IQVIA

Burlington, Vermont, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems
Experience as a military technician, computer technician, or other complex electronics technician (preferred)
Experience supporting automation equipment in a healthcare setting (plus)
A+ certification (preferred)
Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT (beneficial)
Strong communication skills and ability to provide exceptional customer support
Active driver’s license and personal vehicle for job-related assignments (travel time and mileage reimbursed)
Ability to push, pull, stoop, bend, and lift up to 70 lbs
Meet hospital vendor credentialing requirements, including proof of vaccination status

Responsibilities

Troubleshoot and repair existing devices and document activities correctly
Perform hardware parts replacement and software updates/calibrations
Conduct bi-annual or yearly preventative maintenance as determined by the customer
Assist in the installation and implementation of new devices at customer locations
Conduct routine system checks and record data from product tests after installation and configuration
Maintain and stock parts and tools assigned by the customer
Travel locally for up to 2-3 hours to support customer needs
Respond to and arrive at customer sites within the service ticket’s Service Level Agreement (within 4 hours, 8 hours, 12 hours, or 24 hours)
Available on-call, including nights and weekends

Skills

Key technologies and capabilities for this role

electronics troubleshootingmechanical repairelectromechanical systemshardware replacementsoftware updatescalibrationspreventative maintenancedevice installationA+ certificationfield servicebiomedical maintenancecustomer service

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position with local travel required, involving visits to hospitals, pharmacies, and clinical settings within up to 2-3 hours.

What is the salary for this Field Service Technician role?

This information is not specified in the job description.

What skills are required for this position?

Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems are required, along with strong communication skills and the ability to provide exceptional customer support. Experience as a military technician, computer technician, or in healthcare/field service is preferred, and A+ certification is a plus.

What are the work hours and schedule like?

This is a part-time, on-call role with approximately 20-25 hours per week, flexible schedule, and availability required including nights and weekends to respond within service level agreements.

What makes a strong candidate for this role?

Candidates with intermediate troubleshooting skills in electronics and mechanics, relevant experience in healthcare, field service, or as a technician, strong communication skills, an active driver's license, and ability to meet physical demands and hospital credentialing stand out.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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