Field Service Technician at Bond

Woburn, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Centers, Manufacturing, Thermal ManagementIndustries

Requirements

5+ years of field service experience
3+ years of working with project teams, contractors and interfacing with customers
Strong mechanical aptitude & understanding of electromechanical systems and Cooling Distribution Units (CDU)
Ability to read and interpret diagrams (dimensions, assembly, electrical, cooling)
Ability to regularly use a forklift, ladder, hand tools, power tools, calibrated measurement devices, and hydraulic equipment
Clean Driving Record
Approximately 90% travel, often four to five nights away weekly, on a regular basis (covers North America with opportunities for international travel)
Based in Woburn, Massachusetts with frequent customer-site travel (on-site at customers’ facilities)
Preferred Qualifications
High School Diploma (or equivalent)
Trade School Certification in HVAC/R Field and/or electronics technology
EPA universal certificate
Experience with Liquid Cooling technologies
Knowledge of PLC function & interfacing (RS485, ethernet, etc.)

Responsibilities

Installing, troubleshooting, resolving and testing cooling units manufactured by Boyd in parallel with customer installation in a state-of-the-art data center and ensuring all components function properly
Perform startups, inspections, troubleshooting, repairs and/or preventive maintenance service on all Boyd products at customer sites
Represent Boyd in a professional and courteous manner while following all Boyd and customer safety requirements
Work closely with Boyd’s Project team to successfully complete the deployment of Boyd’s thermal cooling systems, which includes members from our customers and various construction trades to ensure installation timelines are met
Competent in replacing subassemblies and performing system-level tests as required
Suggest and make recommendations for improvement to field service engineers, design engineers and management as needed
Ability to perform product commissioning and hand-over to customers from start to finish
Complete written repair reports to document the cause of failure(s), description of work performed, materials consumed, and condition of equipment
Conduct customer training on Boyd cooling products when onsite
Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs

Skills

Key technologies and capabilities for this role

TroubleshootingRepairsPreventive MaintenanceSystem TestingInstallationThermal Cooling SystemsSubassembly ReplacementData Center Service

Questions & Answers

Common questions about this position

What is the salary for the Field Service Technician position?

This information is not specified in the job description.

Is this Field Service Technician role remote or office-based?

This position is based in Woburn, Massachusetts with frequent customer-site travel, requiring you to be on site at customers’ facilities. Approximately 90% travel is expected, often four to five nights away weekly.

What skills are required for the Field Service Technician role?

Candidates need 5+ years of field service experience, 3+ years working with project teams, contractors, and customers, strong mechanical aptitude with electromechanical systems and Cooling Distribution Units (CDU), ability to read and interpret diagrams, and proficiency with tools like forklifts, ladders, hand tools, power tools, and measurement devices.

What kind of team will I work with as a Field Service Technician?

You will work closely with Boyd’s Project team, including members from customers and various construction trades, to complete deployments and meet installation timelines.

What makes a strong candidate for the Field Service Technician position?

A strong candidate has 5+ years of field service experience, 3+ years collaborating with project teams, contractors, and customers, strong mechanical aptitude especially with electromechanical systems and CDUs, and hands-on skills with tools and diagrams.

Bond

Provides embedded credit solutions for businesses

About Bond

Bond.tech offers embedded credit solutions that enable businesses to quickly launch various card programs, including debit and credit cards. Their platform simplifies the process of issuing physical and virtual cards, verifying customer identities, and ensuring compliance with regulations. Unlike competitors, Bond provides a highly customizable Banking-as-a-Service (BaaS) model that allows clients to tailor financial products to their needs while benefiting from fast support. The goal of Bond is to streamline financial product management and help businesses innovate in the financial sector.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$40.9MTotal Funding

SERIES_ACompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Risks

Increased competition from Treasury Prime and Grasshopper may erode Bond's market share.

Mastercard and Brim Financial's partnership could threaten Bond's card program offerings.

FIS acquisition may disrupt Bond's existing client relationships or service offerings.

Differentiation

Bond offers a customizable platform for launching card programs quickly and efficiently.

The platform ensures compliance with federal regulations, easing the burden on clients.

Bond's AI-powered infrastructure enhances customer engagement with personalized banking products.

Upsides

Growing demand for embedded finance solutions boosts Bond's market potential.

Partnerships with financial giants like Mastercard enhance Bond's platform capabilities.

Rising interest in secured credit cards opens new markets for Bond.

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