[Remote] Field Service Engineer II (SEM) - Onsite Hillsboro, OR at Thermo Fisher Scientific

Oregon, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Material Sciences, Electronics, MicroscopyIndustries

Requirements

2-year technical degree, equivalent military, or technical training
Minimum of 3-5 years of hands-on technical experience installing, repairing, and calibrating tools such as SEM, TEM, FIB, Probers, or similar systems
Detailed understanding and extensive experience solving and repairing ultra-high vacuum, high voltage, mechanical, and computer issues
Consistent track record solving complex problems by process of elimination techniques down to the component level
Able to read and interpret schematics
Literate in Windows software environments
Ability to partner effectively with customers and colleagues
Excellent interpersonal communication skills; must have professional working proficiency in English
Able to acquire a valid passport to travel regionally and internationally as required
Must possess a valid driver’s license
Physical requirements include the ability to lift up to 50 lbs
Able to secure entrance to US Government laboratories and facilities, if required
Able to lift 40 lbs. without assistance
Work in laboratory setting with some degree of PPE (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Will work with hazardous/toxic materials

Responsibilities

As the primary field service engineer for the region, meet customer needs efficiently
Conduct on-site tool installations and follow testing procedures to ensure accurate working order
Conduct on-site scheduled planned maintenance visits
Offer solving and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users, and company personnel
Successfully complete technical training as required
Proactively seek out additional learning opportunities both inside and outside of the region
Travel, sometimes on short notice, to customer sites to resolve problems or support colleagues
Complete and submit administrative reports
Partner with colleagues to acquire or provide technical mentorship and training
Provide training for users on system operation
Make yourself available to train and mentor new field service engineers
Provide feedback to product quality teams

Skills

Key technologies and capabilities for this role

SEMElectron MicroscopyField ServiceEquipment InstallationPreventive MaintenanceTroubleshootingRepairCustomer TrainingTechnical TrainingPPEHazardous Materials

Questions & Answers

Common questions about this position

What experience is required for the Field Service Engineer II role?

A minimum of 3-5 years of hands-on technical experience installing, repairing, and calibrating tools such as SEM, TEM, FIB, Probers, or similar systems is required, along with a 2-year technical degree, equivalent military, or technical training.

Is this Field Service Engineer position remote or onsite?

This is an onsite position in Hillsboro, Oregon.

What key skills are needed for this role?

Candidates need a detailed understanding of ultra-high vacuum, high voltage, mechanical, and computer issues; ability to read and interpret schematics; literacy in Windows software; and excellent interpersonal communication skills with professional working proficiency in English.

What does the work schedule and environment look like for this position?

It's a full-time standard Monday-Friday schedule in a laboratory setting, requiring ability to lift 40 lbs. without assistance, some PPE, and working with hazardous/toxic materials; travel is required, sometimes on short notice.

What makes a strong candidate for this Field Service Engineer role?

Strong candidates have 3-5 years of hands-on experience with SEM/TEM/FIB systems, proven problem-solving skills down to the component level, schematics reading ability, and excellent communication for customer and team partnerships.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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