[Remote] Field Service Engineer (Dallas, TX) at Boston Dynamics

Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Automation, LogisticsIndustries

Requirements

Prior experience in a role delivering high quality, highly reliable, and highly responsive field service
Support experience with highly specialized and complex platform technology
Customer management and communication skills with demonstrated experience in a customer support environment
Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction
Prior experience performing repairs/maintenance on mechanical equipment
Experience using power tools and specialized equipment
Ability to travel up to 80% of the time
Must have a valid passport
Eligible to work in the United States (no visa sponsorship available)
Exceptional technical capabilities, deep empathy for customers, familiarity with field service roles, independence, decisiveness, and high attention to detail
High threshold for travel, knowledge, experience, and willingness to help formalize and build a strong foundation of field service

Responsibilities

Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for internal and external customers
Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently
Ensure world-class support outcomes, including Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics
Document and complete service administration activities promptly in CRM

Skills

Key technologies and capabilities for this role

Field ServiceRoboticsTechnical RepairsInstallationsSite IntegrationsRoutine MaintenanceCustomer SupportCRMCustomer ManagementCommunication

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

This role requires significant travel up to 80% of the time and is based in Dallas, TX, involving fieldwork at customer sites.

What skills are required for the Field Service Engineer role?

Required skills include prior field service experience with complex technology, customer management and communication skills, track record of support metrics like issue resolution time and CSAT, experience repairing mechanical equipment, and using power tools.

What is the salary or compensation for this position?

This information is not specified in the job description.

What qualities make a strong candidate for this role?

Ideal candidates have exceptional technical capabilities, deep empathy for customers, independence, decisiveness, high attention to detail, and a high threshold for travel, along with experience building field service foundations.

Are there any visa sponsorship or eligibility requirements?

Candidates must be eligible to work in the United States, and the company does not sponsor visas for this position.

Boston Dynamics

Develops advanced robots for industrial applications

About Boston Dynamics

Boston Dynamics creates advanced robots that enhance human capabilities and safety, focusing on legged robots with high mobility, dexterity, and intelligence. Their flagship products, Spot and Pick, are designed for commercial, industrial, and research applications, performing tasks that are dangerous or physically demanding for humans. Spot, for example, is a 65-pound robot that can navigate complex terrains and avoid obstacles autonomously using built-in AI. Unlike many competitors, Boston Dynamics emphasizes responsible use of their robots, limiting sales to commercial and research clients and ensuring high-quality standards through domestic manufacturing. The company's goal is to improve safety and efficiency across various industries while exploring future consumer applications.

Waltham, MassachusettsHeadquarters

1992Year Founded

$38.8MTotal Funding

ACQUISITIONCompany Stage

Robotics & Automation, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from affordable Chinese robotics could pressure market share and pricing.

Layoffs indicate potential financial or strategic challenges impacting future innovation.

Collaboration with multiple stakeholders may lead to strategic misalignments.

Differentiation

Boston Dynamics excels in creating robots with advanced mobility and dexterity.

Their robots are designed for unstructured environments, enhancing workplace safety and efficiency.

Spot and Atlas are pioneering robots in digital transformation and mobile manipulation.

Upsides

Collaboration with Toyota and Hyundai boosts AI-powered humanoid robot development.

Patent resolution with Ghost Robotics opens collaboration on robotics policy and technology.

AI advancements in Atlas position Boston Dynamics as a humanoid robot market leader.

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