Field Service Engineer II
Thermo Fisher ScientificSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Field Service Engineer II (Charleston, SC) at Outset Medical
Charleston, South Carolina, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Medical Devices, HealthcareIndustries
Requirements
- Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent
- 5+ years Field Service/Industry experience required
- Knowledge of electronic, mechanical, and fluids components
- Must have valid driver’s license, good driving record, and have own methods for transportation
- Ability to charge travel expenses on a personal credit card to be reimbursed by the company
- Ability to travel (up to 50% of the time, including overnight stays)
Responsibilities
- Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes
- Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications
- Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders
- Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage
- Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system
- Complete all field service and expense reports according to functional standards
- Support Marketing and Sales for seminars, trade shows, or demonstrations as required
- Provide detailed feedback to R&D regarding performance, serviceability, and customer comments
- Manage and maintain company assets required to perform all necessary job functions
- All other duties as assigned
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What travel is required for the Field Service Engineer II role?
This position involves travel within the United States, including overnight stays, up to 50% of the time.
Is this a remote position or based in a specific location?
The role is based in Charleston, SC, and involves field service work at customer facilities or patient homes with up to 50% travel.
What are the key responsibilities of this role?
The role includes installing, troubleshooting, and repairing Tablo Dialysis Systems, performing preventative maintenance, serving as a technical SME, and providing technical support including after-hours coverage.
What skills or experience are needed for this position?
A foundation in engineering principles is required, along with deep product knowledge of the Tablo Dialysis System, troubleshooting abilities, and the capacity to work with clinical staff, patients, and cross-functional teams.
What is the company culture like at Outset Medical?
Outset fosters a high-performing team obsessed with progress in an atmosphere brimming with transformative opportunities, focused on revolutionizing dialysis through groundbreaking technology.
What is the salary or compensation for this role?
This information is not specified in the job description.
What makes a strong candidate for this Field Service Engineer position?
Strong candidates have engineering principles knowledge, experience with medical devices like dialysis systems, troubleshooting skills, customer-facing abilities, and comfort with up to 50% travel.
Outset Medical
Dialysis treatment solutions and training programs
About Outset Medical
Outset Medical focuses on improving dialysis treatment in the healthcare sector. Their main product, Tablo, is a system that simplifies the dialysis process by integrating with electronic medical record (EMR) platforms, allowing for better management of patient data with real-time updates and alerts. This helps streamline workflows from charting to billing. In addition to Tablo, Outset Medical provides educational programs and hands-on training for dialysis professionals, including a Vascular Access Program that enhances staff skills in cannulation and vascular access management. They also offer a Bridge Program to assist facilities transitioning to in-house dialysis services by providing experienced dialysis nurses for training and support. Outset Medical aims to enhance the quality of care for dialysis patients across various settings, including hospitals, outpatient clinics, and home care.
San Jose, CaliforniaHeadquarters
2010Year Founded
$542.8MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
501-1,000Employees
Benefits
Medical, dental, & vision
Life Insurance/AD&D
FSA & HSA
401k
Parental leave
Pet insurance
Tuition reimbursement
PTO
Company events
Risks
Multiple class action lawsuits could lead to financial and reputational damage for Outset.
The shipment pause of TabloCart with Prefiltration may have disrupted supply chains.
Reliance on partnerships, like with U.S. Renal Care, poses risks if expectations aren't met.
Differentiation
Outset Medical's Tablo system integrates with EMR platforms for streamlined dialysis workflows.
The company offers a Vascular Access Program to enhance staff expertise in cannulation.
Outset Medical provides a Bridge Program for facilities transitioning to in-house dialysis services.
Upsides
Increased adoption of home dialysis solutions aligns with Outset's partnership with U.S. Renal Care.
The demand for portable dialysis machines supports the market potential for Outset's Tablo system.
Outset's FIPS 140-3 validation enhances cybersecurity, aligning with new medical device standards.
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