Job Title: Field Service Specialist (Electrophysiology)

Company: Abbott Division: EP Electrophysiology Job Family: Field Services Employment Type: Full time Location: Australia - Remote Salary: N/A

Position Overview

Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. With a comprehensive portfolio of life-changing technologies across diagnostics, medical devices, nutritional products, and branded generic medicines, Abbott serves individuals in over 160 countries through its 115,000 dedicated colleagues. Abbott is committed to fostering a diverse workforce that embraces diversity in gender, age, culture, disability, and lifestyle.

The Abbott Electrophysiology (EP) business is a leader in cardiac arrhythmia treatment, offering a robust product portfolio encompassing both capital equipment and consumables. This role is crucial for providing advanced technical expertise, service, and maintenance for Abbott's capital equipment offerings.

Responsibilities

• Planning and Installation: Execute the planning and installation of Abbott capital equipment.
• Product Support: Provide support for trials of capital equipment products.
• Vendor Relations: Build and maintain strong relationships with key lab equipment vendors.
• Service and Maintenance: Perform service, maintenance, and upgrades on capital equipment products.
• Database Management: Maintain detailed databases for the location, serial numbers, calibration, and preventative maintenance scheduling of all Abbott capital equipment.
• Customer Engagement: Develop and nurture relationships with key customer groups and provide them with exceptional service.
• Technical Support: Offer technical support to both internal and external customers regarding capital products.
• Compliance: Maintain a thorough understanding of and adhere to industry regulations (MTAA), the Abbott Code of Conduct, and Company Compliance requirements.
• Issue Resolution: Address and resolve customer complaints in conjunction with the relevant Abbott ANZ Business Unit.
• Process Adherence: Execute all position and Business Unit responsibilities in accordance with applicable Abbott ANZ Standard Operating Procedures.
• Additional Duties: Perform other related functions and responsibilities as directed by the Manager.
• Flexibility: May be required to work outside of ordinary hours for essential training, team meetings, customer events, or trade shows/conferences, which may include evenings and/or weekends.

Requirements

• Education: Tertiary qualifications in a Medical field (e.g., Bachelor of Science), a related field (e.g., Coronary Care Nursing/Cardiac Technician), or a Business area is essential.
• Knowledge: Possess good technical, clinical, and scientific knowledge.
• Technical Skills: Proficient in using Microsoft Office Suites (Word, Excel, PowerPoint).
• Decision Making: Ability to make decisions and provide feedback under pressure.
• Work Authorization: Must hold current, unrestricted working rights for Australia.

Application Instructions

Recruiters are requested to respect the internal recruitment process and PSA panel by refraining from contacting Abbott or forwarding unsolicited profiles.

Company Information

Abbott is a global leader in healthcare, committed to improving lives through a wide range of innovative products and services. We foster a diverse and inclusive work environment.