Field Service Engineer at IQVIA

Albany, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience (3-5 years field experience)
Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs
Professional business acumen and effective communication skills
Self-motivated individual who can work independently or collaboratively within a team
Strong time management and organizational skills to ensure on-time completion of project assignments
Active and unrestricted driver's license
Personal vehicle in good running condition for local work-related assignments
Must be within 45 minutes - 1 hour of an international or major airport (candidates within 30 miles of major airport preferred)
Ability to sit and stand for long periods of time and lift up to 70 pounds
Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status

Responsibilities

Lead a team installing, updating, completing preventative maintenance, and other services for medical devices including infusion pumps and batteries in hospitals across the United States
Deliver exceptional customer service while collaborating with healthcare professionals
Provide ongoing communication and customer support to on-site hospital staff
Organize, test, and update medical devices; install and configure hardware, software, and network products
Conduct routine checks and record data from product tests after installation and configuration
Document and submit daily data while maintaining high standards of product support quality documentation
Commit to 40 hours per week with overtime as needed, including 100% travel (local, regional, and national)
Complete other duties at the discretion of management

Skills

Key technologies and capabilities for this role

Field ServiceMedical DevicesInfusion PumpsPreventative MaintenanceTroubleshootingHardware InstallationSoftware ConfigurationNetwork ConfigurationBiomedical EquipmentCustomer Support

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is listed as part-time employment, but requires a full-time commitment of 40 hours per week with overtime as needed and 100% travel.

What are the travel requirements for this role?

This is a 100% travel position requiring local, regional, and national travel, with weekly travel and candidates must be within 45 minutes to 1 hour of an international or major airport.

What education and experience are required?

An Associate degree, equivalent military training, or equivalent biomedical/technical field service experience with 3-5 years in the field is required.

What key skills are needed for this Field Service Engineer role?

Strong computer skills for troubleshooting, professional communication, self-motivation to work independently or in a team, and strong time management and organizational skills are required.

What physical and logistical requirements must candidates meet?

Candidates need an active driver's license, a personal vehicle in good condition, ability to lift up to 70 pounds, sit/stand for long periods, live near a major airport, and clear hospital vendor credentialing including vaccination proof.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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