Field Service Engineer

Position Overview

• Location Type: On-site
• Job Type: Full-time
• Work Schedule: Standard (Mon-Fri)
• Environmental Conditions: Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Requirements

• Typically requires a University degree or equivalent experience in electronic system solving.
• Typically requires 2-7 years hands-on technical experience installing, fixing, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB, or similar systems.
• Experience troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired.
• Ability to deal effectively with customers.
• Excellent interpersonal communication skills.
• Proven track record of troubleshooting complex systems and subsystems down to component level.
• Literate in MS DOS and Windows software environments.
• Able to read and interpret schematics.
• This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.

Responsibilities

• Perform on-site installation of complex equipment and follow testing procedures to ensure accurate functioning.
• Conduct on-site scheduled planned maintenance visits.
• Provide fixing and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Provide training for customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide appropriate input in writing, updating, and correcting various TMO system documentation.
• Provide feedback for various reports, including identifying and isolating remarkable problems with the system.
• Act as a subject expert and resource for training.