Service Assurance Engineer
SemtechSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Scientific Instruments, Laboratory EquipmentIndustries
Requirements
Candidates must possess a Bachelor's or Master's degree in Electrical or Electronics Engineering, or an equivalent qualification. A minimum of 2-3 years of hands-on technical experience in installing, troubleshooting, repairing, and calibrating sophisticated analytical instruments, such as SEM, TEM, FIB, XPS, or MRI, is preferred, and recent graduates or engineers with 5+ years of field experience will also be considered. Knowledge of Electron Microscopes is an advantage. Strong analytical and problem-solving abilities, excellent hand-eye coordination, and manual dexterity are required. IT literacy, including TCP/IP networking, is also necessary.
Responsibilities
As a Field Service Engineer, you will perform field service activities including on-site installation, upgrades, preventive maintenance, and system repairs. You will solve hardware and software problems of varying complexity, coordinate your work schedule, instruct customers in instrument usage, provide proactive technical support via telephone and email, produce service reports and expense reports, assure customer satisfaction, provide sales leads to account managers, and provide feedback to support teams for documentation updates.
Skills
Troubleshooting
Hardware repair
Software diagnostics
Electron Microscopes
SEM
TEM
FIB
XPS
MRI
TCP/IP networking
Manual dexterity
Communication skills
Customer support
Thermo Fisher Scientific
Provides life sciences products and services
About Thermo Fisher Scientific
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.
Key Metrics
Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees