Field Service Engineer

Position Overview

• Location Type: Remote
• Employment Type: Full time
• Salary: Not specified

As a Field Service Engineer at Thermo Fisher Scientific, you will be a part of the Israel Field Service team, servicing Electron Microscopes (TEM/SEM/ Dual Beam Systems). This role offers a challenging and rewarding opportunity within a high-paced environment, fostering innovation and professional growth.

Requirements

• Education: B.Sc or M.Sc degree or equivalent qualification in Electrical or Electronics Engineering
• Experience: 2 - 3 years hands-on technical experience installing, solving, repairing, and calibrating sophisticated analysis tools (e.g., SEM, TEM, FIB, XPS, MRI or similar). Recent graduates and practical engineers (with 5+ years field experience) will also be considered.
• Knowledge: Knowledge of Electron Microscopes is an advantage but not a requirement.
• Skills:
  • Strong analytical, troubleshooting, and problem-solving abilities
  • Excellent hand-eye coordination and manual dexterity
  • Strong communication skills (verbal and written) in English
  • IT literate, including TCP/IP networking

Responsibilities

• Performing field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
• Solving a broad range of hardware and/or software problems of varying scope and complexity.
• Coordinating your own work schedule with direct colleagues, service operations, and management.
• Instructing customers in the use of our instruments to ensure safe and effective customer operations.
• Providing proactive and adaptable technical telephone and email support, ensuring that customers are successful in the use of their instrumentation.
• Producing timely and accurate reports of your activities (e.g., service reports and expense reports).
• Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.
• Providing sales leads to account manager.
• Providing feedback to support teams for correcting system documentation and updating procedures.

Application Instructions

• Not specified in the provided text.

Company Information

• Company: Thermo Fisher Scientific
• Industry: Research and Development
• Revenue: Exceeding $40 billion
• Culture: Encourages performance, quality, and innovation.
• Environment: International, offering opportunities for professional and personal growth.