Field Service Engineer - Surgical (Nashville, TN)
AlconSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Medical Devices, Healthcare EquipmentIndustries
Requirements
Candidates should possess an apprenticeship as an electrician, electronics technician, electromechanical engineer, or a comparable technical education. Experience in the commissioning, assembly, and maintenance of machines and systems, ideally in medical technology, is preferred. Strong understanding of technical systems and components is required, along with good computer skills and fluent German and English language proficiency. A valid driver's license (Class B or higher) is necessary.
Responsibilities
The Field Service Engineer will efficiently execute customer service orders (maintenance, repairs, and recall campaigns) while adhering to quality standards. They will provide technical support to sales representatives, both in the field and at the customer's location, order and manage spare parts and consumables, monitor material returns, perform error analysis and troubleshooting on-site, maintain inspection intervals, meet agreed-upon service deadlines, advise customers on fault reports and operator problems, initiate escalation processes for frequent malfunctions, document and process complaints, and interface with logistics, administration, training/support, and service management. The role also includes contributing to improvement projects and upholding quality processes.
Skills
Customer Service
Troubleshooting
Fault Analysis
Technical Support
Parts Management
Documentation
Quality Compliance
Process Improvement
Baxter International
Provides essential medical products and services
About Baxter International
Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.
Key Metrics
Deerfield, IllinoisHeadquarters
1931Year Founded
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees