Field Service Automation Engineer (Field based remote- Spokane, WA) at Abbott

Spokane, Washington, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Qualified candidates must currently live in the Spokane, WA area
Able to travel up to 75%

Responsibilities

Serve as the primary point of contact for automation accounts, covering technical support and customer experience
Provide ongoing proactive product support for assigned accounts to increase customer loyalty, secure retention, and drive value expansion
Implement and maintain the effectiveness of the quality system
Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and reagent issues (Level I: specific error codes repairable in <1.5 hrs; Level II: other error codes >1.5 hrs)
Perform proactive service support activities to maintain system performance
Apply standard troubleshooting tools or concepts to identify the real issue and its root cause
Determine level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business needs
Record accurate and timely documentation of customer complaints and the action taken to resolve the concern
Plan and prioritize customer visits and activities in each account
Prepare, schedule, and execute training events with customers to improve self-sufficiency in troubleshooting/repairing analyzers, component replacement, and assays
Coordinate order delivery and billing of products and/or services in assigned accounts; monitor inventory and replenish accordingly
Partner with the Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout the commercial cycle and participate in customer business reviews
Understand the competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities
Develop and preserve strong relationships to gain meaningful insights that enable value expansion opportunities
Achieve revenue generation goals in assigned accounts
Ensure customer satisfaction, loyalty, and value expansion revenue in assigned accounts
Manage parts utilization within the pre-approved budget range for the role

Skills

Automation Support

Field Service

Technical Support

Customer Experience

Product Support

Quality Management

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free