Field Service at Thermo Fisher Scientific

Osaka, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Laboratory EquipmentIndustries

Requirements

Practical experience as a service engineer (any product welcome)
Experience using scientific/analytical instruments
Ability to connect instruments to networks and operate PCs
Comfortable with English and willing to learn
Valid driver’s license

Responsibilities

Transport IC instruments to customer laboratories, confirm installation sites, and perform piping and wiring
Power up the instrument, install software, configure initial parameters, and verify basic operation
Explain and train customers on basic operation, software use, and routine maintenance methods
Visit customer sites periodically under contract to clean the instrument, replace consumables, verify operation, and perform calibration
Identify potential issues early and perform inspections or part replacements to prevent failures
Record maintenance/inspection results and submit reports to customers
Respond to customer calls, check the situation via phone or remote access, and visit as needed to identify the cause of failure
Replace defective parts, make adjustments, or correct software issues to restore normal operation
Provide rapid response for emergency support when customer experiments are impacted
Answer customer questions regarding operation, analysis methods, or troubleshooting via phone, email, or site visits
Provide specialized training tailored to customer needs on advanced operations and applications
Provide customers with updates on new applications and technical information
Participate in overseas business trips as required

Skills

Key technologies and capabilities for this role

Ion ChromatographyInstrument InstallationPreventive MaintenanceCalibrationTroubleshootingRepairCustomer TrainingTechnical SupportSoftware ConfigurationPipingWiring

Questions & Answers

Common questions about this position

What experience is preferred for this Field Service Engineer role?

Preferred experience includes practical experience as a service engineer (any product welcome), using scientific/analytical instruments, ability to connect instruments to networks and operate PCs, comfortable with English and willing to learn, and a valid driver’s license.

Is this a remote position or does it require travel?

The role involves visiting customer sites for installation, maintenance, repair, troubleshooting, and training, along with possible overseas business trips, so it is primarily field-based rather than remote.

What is the work schedule for this position?

The work schedule is standard Monday through Friday.

What salary or compensation does this role offer?

This information is not specified in the job description.

What growth opportunities are highlighted for this position?

The role offers high expertise and market value through advanced knowledge in ion chromatography, contribution to analytical chemistry in environmental, food, and pharmaceutical fields, problem-solving achievements, and diverse experiences.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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