Field Operations Supervisor at Serve Robotics

Los Angeles, California, United States

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$65,000 – $90,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, TechnologyIndustries

Requirements

2+ years of experience hiring and managing a team of 5+ employees
3+ years in field operations / delivery / logistics, or similar experience
Strong oral and written communication skills
High-level interpersonal skills to work effectively with all levels of the organization, motivate employees and obtain efficient performance results
Ability to work weekends, evenings, and holidays on-site
Strong organization, collaboration, and problem-solving skills
Ability to keep calm under pressure with a can-do attitude to meeting challenges
Valid US driver’s license
Ability to lift 70 lbs
Willingness to commute to West LA, Hollywood, and Downtown LA offices

Responsibilities

Hire, coach and develop team members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with internal and external partners
Support daily operations, including management of field agents, robots, and remote operators
Conduct thorough one-on-ones, ongoing coaching, and guidance to team members to ensure continuity and quality of service
Monitor and evaluate staff performance levels to meet projected needs, customer service objectives, and KPIs
In coordination with Operations Management and HR, assist in personnel administration including: performance appraisals, promotions, administrative actions, etc
Ensure compliance with company policies and oversee necessary updates
Perform additional duties and responsibilities as needed

Skills

Operations Management

Team Leadership

Process Improvement

Training

Coaching

Performance Monitoring

Robotics Operations

Field Operations

Cross-Functional Collaboration

Development Testing

Serve Robotics

Autonomous delivery robots for food and retail

About Serve Robotics

Serve Robotics is changing the delivery industry with its self-driving robots that provide sustainable and efficient delivery solutions. Instead of using traditional vehicles, these lightweight, autonomous robots deliver small items like food and retail products, reducing carbon emissions and traffic congestion. The company operates on a delivery-as-a-service (DaaS) model, allowing businesses in the food and retail sectors to subscribe and pay based on their delivery needs. Serve Robotics aims to lead in the autonomous delivery market by offering eco-friendly solutions that enhance customer experience.

Redwood City, CaliforniaHeadquarters

2021Year Founded

$51.6MTotal Funding

POST_IPO_EQUITYCompany Stage

Food & Agriculture, Robotics & Automation, Consumer GoodsIndustries

51-200Employees