[Remote] Field Membership Specialist (TN) at BJ's Wholesale Club

Tennessee, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Drive for Results: Approach business challenges with a focus on solutions, aim to exceed expectations, align business objectives with corporate strategy, and establish measurable outcomes for performance
Exhibit Accountability and Ownership: Deliver what you commit to accomplish, rebound from mistakes, and set objectives so that everyone has stake in the outcome
Collaborate and Build Partnerships: Leverage relationships with stakeholders to promote, support and drive shared objectives for success
Influence without Authority: Use a broad range of influence strategies to impact and effect buy in, drive and performance
Communicate with Excellence: Ability to share a vision and communicate clearly across audiences. Provide people the information they need to do their job
Focus on Member Service and Experience: Understand the needs of our member, be responsive to their requests and do our part to provide club members with an exceptional experience across the club channel

Responsibilities

Support and drive membership efforts and results for assigned region/clubs
Spend dedicated time and attention with operational leadership to directly influence the drive for optimum member experience and membership performance
With Field Membership Manager, identify areas of opportunity and/or priority
Coordinate and schedule visits based on role protocol, club opportunities and business needs
Reinforce membership policies and procedures to ensure compliance with company standards
Teach, coach and lead through the club level training process
Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement
Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate
Ensure a safe and positive environment and experience for the team members
Embrace inclusion and diversity, by working together with collaboration and respect
Acknowledge team member success, work as a team to achieve goals, identify and retain top talent
Guarantee service excellence through all points of contact
Set service standard expectations for all team members
Provide team support and empowerment to resolve every member concern
Ensure a safe and positive environment and experience for the members
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Lead teams to deliver GOLD club standards daily: Define and model GOLD- Grand opening look daily, all items stocked and promotional plans executed, maintain visible accurate signage, clean and organized, inside and out