7-Eleven

Field Manager

Perth, Western Australia, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Candidates should possess demonstrated experience and a strong background in delivering solutions within a retail environment, along with experience in a similar field based role. A strong set of skills is required to function as a high-performance coach and builder of capability in their people, and a passion for retail excellence and customer experience is essential, fostering enthusiasm amongst the team and stores to bring the company’s vision to life. Critical thinking skills, including the ability to understand, analyze, and navigate complex interpersonal dynamics and issues, are also necessary.

Responsibilities

The Field Manager will be directly accountable for the performance of between 10 – 14 stores based across the Perth Metro area, providing coaching and mentoring to Store Leaders to execute on customer ambition. They will foster a high-performance and psychologically safe environment, actively involved in people development and their team’s learning and growth, while driving excellence in store execution and customer service.

Skills

Coaching

Mentoring

Retail Excellence

Customer Service

Interpersonal Skills

Critical Thinking

People Development

Store Execution

7-Eleven

Convenience store offering food, beverages, and fuel

About 7-Eleven

7-Eleven operates a chain of convenience stores that offer a variety of products such as food, snacks, beverages, and gasoline. Customers can quickly purchase essential items, making it a go-to spot for daily commuters and those looking for late-night snacks. The stores generate revenue through in-store sales, fuel sales, and a growing delivery service that brings snacks and drinks to customers' homes. A key feature of 7-Eleven is its loyalty program, which provides customers with exclusive deals, bonus points, and fuel rewards. The company also collaborates with brands for promotional events and giveaways, enhancing customer engagement. By continuously introducing new products and services, 7-Eleven aims to meet the changing needs of its customers.

Key Metrics

N/AHeadquarters

N/AYear Founded

N/ACompany Stage

Consumer Software, Consumer GoodsIndustries

Benefits

Flexible Work Hours

Paid Vacation

Group Retirement Savings Plan

Employee Assistance Program

Educational Reimbursement Program

Risks

Closure of 450 stores indicates financial strain and potential market share loss.

Significant investment in Gulp Radio expansion may strain financial resources.

Limited-time menu items may not offset financial challenges from store closures.

Differentiation

7-Eleven offers a unique loyalty program with exclusive deals and fuel rewards.

The company partners with brands like King Ice for promotional events and giveaways.

7-Eleven's Gulp Radio expansion enhances in-store customer experience across thousands of locations.

Upsides

7-Eleven's collaboration with Comdata enhances fuel savings for fleet customers.

The introduction of healthier snack options caters to wellness-oriented consumer trends.

AI-driven inventory management optimizes stock levels, reducing waste and costs.

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