Field Applications Manager

Employment Type: Full-time Work Schedule: Standard (Mon-Fri)

Environmental Conditions:

• Office environment
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Position Overview

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

We're looking for a collaborative Field Applications Manager to lead our dedicated team of Field Application Specialists (FAS). This role involves mentorship, cross-functional leadership, and technical expertise to deliver outstanding service to customers in the diagnostic space. It's an exciting opportunity to craft a high-performing team and make a real impact across departments!

Key Responsibilities

As Field Applications Manager, the focus is on encouraging development, ensuring operational excellence, and nurturing partnerships. The person in this role will:

• Guide, mentor, and develop Field Application Specialists while supporting professional growth.
• Coordinate training, mentoring, and ongoing evaluations through in-person field visits.
• Coordinate team scheduling to ensure customer needs are met efficiently and with care.
• Collaborate regularly with the broader Technical Services team and leadership.
• Champion quality documentation for training and customer use.
• Act as a subject matter expert for products and support cross-departmental initiatives.
• Deliver technical presentations and contribute at tradeshows and onboarding events.
• Stay connected to industry trends and product improvements through active feedback sharing.
• Contribute to central initiatives and special projects with a spirit of collaboration and curiosity.

Ideal Qualifications

• Bachelor’s degree in clinical lab science, biological sciences, or a related field.
• 5+ years of experience in technical support, field service, or field applications—preferably in the IVD sector.
• Experience managing and developing people in technical or service roles.
• Familiarity with immunoassays and IVD systems.
• Exposure to LIS/middleware platforms is a plus.
• Experience with complaint handling, QA/regulatory frameworks, and CRM tools.
• Ability to travel up to 25%, including international destinations (passport and valid driver’s license required).

Core Strengths

• A passion for team development and operational excellence.
• Strong interpersonal and cross-functional communication skills.
• Adaptable approach with a focus on learning and continuous improvement.
• Problem-solver with a customer-first mentality.
• Comfortable navigating changing priorities and timelines.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!