Customer Success Manager
SamaFull Time
Entry Level & New Grad
Key technologies and capabilities for this role
Common questions about this position
This role is based in the Bay Area and requires regular in-person meetings across biotech hubs like South SF, Mission Bay, Palo Alto, and Emeryville, though the company offers remote-first flexibility with autonomy and accountability.
Candidates need 3+ years of life-sciences sales experience (field preferred), a proven track record of meeting or overachieving revenue expansion quotas, strong communication skills for managing high-volume accounts in-person and virtually, and CRM/pipeline discipline with Salesforce or equivalent.
The role is based in the San Francisco Bay Area with the ability to travel daily across the territory.
Quartzy features a high-energy team environment where you can make a direct impact, be proactive and data-driven, and help drive growth in the life sciences industry while enabling scientific discovery.
A strong candidate is a proactive, data-driven sales professional with 3+ years of life-sciences field sales experience, a track record of revenue expansion, and skills in using data from tools like Salesforce/Looker to spot and pursue growth opportunities.
Lab management platform for supply procurement
Quartzy provides a lab management platform that helps life science researchers and lab managers efficiently procure and organize laboratory supplies. The platform aggregates products from over 1,800 suppliers, giving users access to a wide selection of over 10 million products in one place. Users can track their orders actively, confirming receipt with suppliers and receiving updates on shipping issues or backorders. Quartzy differentiates itself from competitors through its strong customer support and the Quartzy Guarantee, which ensures satisfaction with every purchase. The platform also integrates with many popular applications, allowing for seamless data synchronization. The goal of Quartzy is to streamline the lab supply ordering process, making it easier for labs to manage their inventory and focus on their research.