Facilities Operations Manager at WeWork

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Facilities ManagementIndustries

Requirements

Based in Berlin
Proactive approach to operational standards, safety, communication, and cost management
Ability to attend MBR/QBR meetings and review performance metrics (e.g., footfall, ticket completion, budget vs spend)
Knowledge of PPM planners, legal compliance, document management policies, and corrective actions
Experience with Salesforce for ticket management and SLAs
Skills in vendor and landlord communication, including CAM charges review and escalation
Ability to support Community Team with vendor management, feedback processes, and NPS improvement
Structured and supportive communication skills for responding to requests
Experience in budgeting, forecasting, OPEX/CAPEX management, P&L reviews, purchase orders, change orders, and invoice approvals
Knowledge of compliance, operational audits, H&S (Health & Safety), FRA audits, fire drills, life safety systems, and working with consultants (lift, fire)

Responsibilities

Vendor and landlord management: Attend MBR/QBR meetings, review performance/footfall/tickets/budget, manage PPM planners and legal compliance, support service contracts/SLAs, own Salesforce tickets within SLAs, communicate changes to vendors, manage property/landlord communications/CAM charges
Community Support & Communication: Support Community Team with 3rd party vendors for building standards/feedback, improve NPS and recovery plans, provide first-class support/responses, ensure clear communication on projects, collaborate on resolving trending issues
Finance: Collaborate on CAPEX budgeting/forecasting, manage/control OPEX budgets, provide monthly spend vs budget/P&L reviews, forecast OPEX costs, manage vendor costs/supplies, raise POs/change orders/invoice approvals
Compliance: Conduct 2-3 operational audits per building annually and own actions, drive H&S compliance with territory manager, develop in H&S, plan/attend/own FRA/H&S audits/fire drills, check contractor reports for life safety systems, work with lift/fire consultants on compliance/maintenance/performance

Skills

Key technologies and capabilities for this role

Vendor ManagementLandlord ManagementSalesforceCAFMBudget ManagementSLA ManagementPPM PlanningLegal ComplianceProperty ManagementKPI TrackingNPS Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require being in Berlin?

This is an on-site role based in Berlin, with responsibilities for managing a portfolio of buildings in that location.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What key skills or experiences are required for the Facilities Operations Manager role?

Key requirements include vendor and landlord management, proficiency with Salesforce tickets and SLAs, budgeting and forecasting for OPEX and CAPEX, and strong communication with community teams.

What is the company culture like at WeWork?

WeWork focuses on building a global community to empower members to do their best work, with the Building Operations team enabling members to create their life’s work through flexible workspace solutions.

What makes a strong candidate for this Facilities Operations Manager position?

A strong candidate will have a proactive approach to operational standards, safety, communication, and cost management, with experience in vendor management, budget accountability, and driving NPS improvements.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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