Express Customer Planning Manager at Ada

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Convenience StoresIndustries

Requirements

Analytical and data driven, skilled in using data to make informed decisions and optimise results
Strong communicator with great personal skills to work with people at all levels – not just in our business, but also beyond it
Thrives in a fast-paced environment, with the ability to manage change and drive results
Agile and an effective decision maker, willing to move, fail and learn fast
Obsessed about our purpose and our customers

Responsibilities

Take the trade plan and translate it into impactful opportunities, leading the overall look and feel within Express, including range resets
Manage all POS requests including trials and ensuring seamless execution
Act as a champion for JMP spend within Convenience, working closely with key stakeholders to maximize investment and value
Collaborate with the customer function to integrate Express into the broader plan, creating a cohesive and compelling customer proposition
Champion the Express corporate strategy, ensuring clear principles for pricing and space that put the customer first
Bring insight and rigor to event reviews to strengthen future plans
Build strong relationships with brands to deliver best-in-class execution in stores, aligning promotional plans with their big bets
Act as the vital link between Express and internal stakeholders, ensuring toolkits are fit for purpose and drive any necessary development
Create a distinct identity for ASDA Express by ensuring all activity is supported with the right POS and branded media, simplifying and streamlining processes for better in-store execution

Skills

data analysis

stakeholder management

communication

planning

execution

POS management

brand management

customer insights

event review

relationship building

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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