Express Coffee Analyst at Ada

Manchester, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, GroceryIndustries

Requirements

Analytical and data driven, skilled in using data to make informed decisions and optimise results
Strong communicator with great personal skills to work with people at all levels – not just in our business, but also beyond it
Thrives in a fast-paced environment, with the ability to manage change and drive results
Agile and an effective decision maker, willing to move, fail and learn fast
Obsessed about our purpose and our customers

Responsibilities

Collaborate closely with the Buying Manager to deliver and review performance across key categories, with a particular focus on coffee
Lead initiatives to ensure best-in-class uptime across the Express estate, driving operational excellence and reliability
Provide detailed analysis and actionable insights to support growth and profitability, shaping strategies that enhance customer experience and maximize commercial performance
Work cross-functionally with Commercial teams to translate strategic plans into actionable results
Ensure that all aspects of the Coffee and Food-to-Go strategy are fully supported and embedded across the business
Keep a sharp focus on driving strong sales, conversion, and delivering an exceptional customer experience
Take ownership of post-launch reviews, leading promotional analysis and event autopsies to identify opportunities and optimize future performance
Be passionate about continuous improvement, increasing productivity through consistent process reviews and enhancements
Spend time in stores with partners and champion best practice to support growth at every level

Skills

Data Analysis

Performance Analysis

Promotional Analysis

Stakeholder Management

Process Improvement

Commercial Strategy

Customer Experience

Sales Optimization

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

Land your dream remote job 3x faster with AI

Try Jobo Free