Exp Rep Cust Serv Ops at Johnson & Johnson

Bogotá, Bogota, Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmaceuticals, MedTechIndustries

Requirements

University / Bachelor’s Degree or Technical or Technological Studies (may be in the last year of University or degree pending)
Bilingual (Spanish, Portuguese, and English) - Optional
Technical skills: MS Office; SAP (desirable); Salesforce (desirable)
Office skills: Standard office telephone, Email, Outlook
Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information; Demonstrate proficiency in written and oral communications
Core competencies: Develop deep insights into needs of patients, customers, markets, and communities; Challenge the status quo and adapt to change; Identify and communicate risks with awareness of quality and compliance; Engage in transparent and constructive conversations; Act with speed, flexibility, and accountability

Responsibilities

Order management activities: Scheduling deliveries and appointments; Processing orders; Order tracking and support to customer inquiries for new and existing orders
Invoice management activities: Invoicing customer sales orders; Facilitating invoice corrections; Reviewing customer billing plans; Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements
Solve issues related to: Orders, Claims management, Returns management, Recall management
Interact with other areas to find solutions
Contact the customer with the final solution
Act as key point of contact for internal J&J functions and external parties
Provide direct support to customers and facilitate transactional activities
Demonstrate solid understanding of J&J customer service processes, products, and their interrelationship
Navigate key relationships and collaborate across functions (e.g., Supply Chain, Finance, Shared Services) to resolve customer issues
Escalate issues as needed to Customer Service Supervisor

Skills

Key technologies and capabilities for this role

Order ManagementScheduling DeliveriesOrder ProcessingOrder TrackingCustomer InquiriesInvoicingInvoice CorrectionsBilling PlansCredit ProcessingDebit Processing

Questions & Answers

Common questions about this position

What is the location for this job?

The job is located in Bogotá, Colombia.

What education is required for this role?

A University / Bachelor’s Degree or Technical or Technological Studies is required, and candidates may be in the last year of University or have their degree pending.

What language skills are needed?

Bilingual skills in Spanish, Portuguese, and English are optional.

What technical skills are required or preferred?

Technical skills include MS Office, with SAP and Salesforce being desirable. Office skills involve standard office telephone, Email, and Outlook.

What professional skills make a strong candidate for this role?

Strong candidates demonstrate the ability to make quick decisions, perform efficiently and effectively, deal with multi-source information, and show proficiency in written and oral communications.

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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