[Remote] Program Operations & Billing Coordinator - NeuroNav at Pear VC

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Disability ServicesIndustries

Requirements

Bachelor’s Degree or equivalent work experience
Experience in billing, invoicing, accounts payable/receivable, case coordination, or similar administrative function
Exceptional organization and attention to detail
Strong relationship-building skills and customer-service mindset
Comfort working in a fast-paced environment with multiple stakeholders
Proficiency in computer systems, secure documentation, and spreadsheet tools
Reliable high-speed internet and a quiet remote workspace

Responsibilities

Invoice & Payment Management – Ensure accuracy and timely submission of all invoices to Financial Management Services (FMS) providers; track approval and payment status and follow up as needed
Documentation Coordination – Assist with educating and guiding staff and providers on the required documents (e.g., W-9s, agreements, proof of service) to maintain compliance with SDP requirements
Spending Plan Implementation – Support families and Independent Facilitators with purchase requests, and vendor and staff onboarding to turn spending plans into real services
Customer Service Excellence – Provide clear, proactive communication to families, vendors, and FMS contacts to ensure invoices are managed without interruptions to services
Workflow Optimization – Develop and refine processes that support operational efficiency, transparency, and accuracy across the provider onboarding and invoicing lifecycle
Mission-Driven Collaboration – Work closely with the NeuroNav team, service providers, and families to remove barriers and maintain a positive, supportive experience for participants

Skills

Key technologies and capabilities for this role

SpreadsheetsBillingInvoice ManagementPayment TrackingDocumentationComplianceCustomer ServiceAdministrative WorkflowsMath AccuracyVendor Onboarding

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What skills are required for this role?

Required skills include a Bachelor’s Degree or equivalent work experience, experience in billing, invoicing, accounts payable/receivable, or similar administrative functions, exceptional organization and attention to detail, strong relationship-building and customer-service skills, comfort in a fast-paced environment, and proficiency in computer systems, secure documentation, and spreadsheet tools.

What is the salary for this position?

This information is not specified in the job description.

What kind of work environment can I expect?

This is a fast-paced remote environment where you'll work closely with the NeuroNav team, service providers, and families, serving as the steady, reliable backbone of operations with a focus on mission-driven collaboration.

What makes a strong candidate for this role?

A strong candidate enjoys accuracy, organization, spreadsheets, billing workflows, reviewing numbers, catching errors, and structured administrative work, with experience in billing or similar functions and a customer-service mindset.

Pear VC

Venture capital firm for early-stage startups

About Pear VC

Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,738.4MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Fintech, AI & Machine LearningIndustries

51-200Employees

Risks

Increased competition from other VC firms in AI and biotech sectors.

Potential overvaluation of startups could lead to investment losses.

Regulatory challenges in biotech and healthcare may impact growth strategies.

Differentiation

Pear VC specializes in pre-seed and seed investments across diverse sectors.

The firm offers hands-on strategic advice and operational support to startups.

Pear VC focuses on innovation in AI, fintech, SaaS, healthcare, and deep tech.

Upsides

Growing interest in AI-driven healthcare solutions presents new investment opportunities.

Rising demand for cell engineering platforms suggests lucrative biotech investments.

Fitness tech startups focusing on community building are gaining traction.

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