Executive, Fulfillment (Key Account) at Ninja Van

Shah Alam, Selangor, Malaysia

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MYR 42,000 – MYR 66,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, eCommerceIndustries

Requirements

At least 1 year experience in sales, business development, account management, customer success or operations role
Experience in 3PL logistics business, particularly fulfilment and warehousing
Track record on providing service that is up to shipper or platform expectation
Candidate must possess at least Diploma / Degree in any field
Strategic, innovative, and creative personality with a strong business acumen
A passion for working in and managing a fast-paced, collaborative environment
Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks
Operations or account management experience in Logistics market (either eCommerce or B2B)
Strong existing working relationships with clients and internal teams
Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
Proficiency in English and Bahasa Melayu (Reading, Writing & Speaking). Proficiency in Mandarin will be added advantage for handling of overseas clients

Responsibilities

Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service
Manage day-to-day operations and manage change requests raised by assigned accounts
Main customer support for existing operational and system enquiries
Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings
Maintain existing customer success metrics, documentation and data
Independently prepare, draft and review presentations with customers
Work closely on contract negotiation and engagements between clients and legal team
Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned
Provide technical fulfilment expertise for incoming, onboarding and existing customers
Create customer retention using value proposition and continuous improvement

Skills

Account Management

Customer Success

3PL Logistics

Fulfillment

Warehousing

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Google Sheets

Google Slides

Google Docs

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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