Director of Network Development
FlexeSalary not specified
- Full Time
- Senior (5 to 8 years)
$42,000 – $66,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, LogisticsIndustries
Requirements
Candidates should have at least 1 year of experience in sales, business development, account management, customer success, or operations roles. A Diploma or Degree in any field is required, along with experience in the 3PL logistics business, particularly in fulfilment and warehousing. Candidates must demonstrate a track record of providing service that meets shipper or platform expectations. Strong existing working relationships with clients and internal teams are essential, as well as proficiency in Microsoft Office and Google Workspace. Fluency in English and Bahasa Melayu is required, and proficiency in Mandarin is an added advantage.
Responsibilities
The Executive, Fulfillment will own and manage rapport with existing clients from onboarding to training and build customer trust towards Fulfilment services. They will manage day-to-day operations and handle change requests raised by assigned accounts. This role will serve as the main customer support for operational and system inquiries and coordinate with internal stakeholders to understand customer needs. Additionally, they will maintain customer success metrics and documentation, prepare presentations, negotiate contracts, and provide technical fulfilment expertise. The Executive will also create customer retention strategies using value propositions and continuous improvement.
Skills
Account Management
Customer Success
Operations
Microsoft Office
Google Workspace
English
Bahasa Melayu
Logistics
Client Relationship Management
Stakeholder Management
Ninja Van
Technology-enabled logistics and delivery services
About Ninja Van
Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.
Key Metrics
Singapore, SingaporeHeadquarters
2014Year Founded
$947.9MTotal Funding
DEBTCompany Stage
Automotive & Transportation, Consumer GoodsIndustries
1,001-5,000Employees