Executive Account Director at LiveRamp

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data Privacy, MarketingIndustries

Requirements

Strong leadership capabilities: Ability to steer internal stakeholders towards a common objective, motivate and project manage them
Strong organizational capabilities: Ability to plan ahead and anticipate multiple outcomes/scenarios
Resourcefulness: Ability to source/obtain information not inherently possessed, navigate disparate internal/external resources, not easily swayed
Tact and presence: Able to prepare for C-level conversations (bonus: familiarity with NPV, IRR, ROI), craft/present value summaries from customer's perspective
Strategic insight: Demonstrate understanding of clients’ business goals/objectives, align solutions with their success criteria
Track record of identifying opportunities for upselling and cross-selling to achieve revenue growth targets
Strong relationship & empathy: Digest impact of product/process changes on customer’s business, communicate disruptions, empathize, provide recommended adjustments
Enterprise B2B SaaS CSM experience, emphasis on Data analytics, Cloud, Collaboration or Identity
Minimum of 5 years as CSM/Account Director, or 8+ years customer-facing with 2 in CS
History of growth in seniority of roles or size of accounts preferred
Experience with accounts $2M+ in ARR, or negotiation and project management skills
Nice to have: Managing 3-5 highly strategic accounts or 20+ $500k+ accounts
Familiarity with LiveRamp and its role in ecosystem (brand client or platform side)
Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
Familiarity with Salesforce or other CRM Software
Experience drafting QBRs, executive summaries
Experience managing renewals and partnering with Sales on upsells/cross-sells
Nice to have: Internship experience during college; multiple roles across adtech/martech (Sales or Buy side)

Responsibilities

Own Value Realization & Adoption: Ensure products purchased are utilized, client receives business value, and can articulate ROI story
Primary Account Owner / Client POC: Responsible for QBR planning, holistic account strategy, cross-team collaboration with larger account team
Leads Renewals & Risk Mitigation: Lead renewal strategy and execution, proactively identify risks at least 6 months in advance
Drive Overall Revenue Growth: Identify upsell and expansion opportunities for CL, spearhead data monetization strategy to drive variable revenue growth

Skills

Key technologies and capabilities for this role

Account ManagementValue RealizationQBR PlanningRenewal StrategyRisk MitigationRevenue GrowthUpsellExpansion OpportunitiesData MonetizationLeadershipStakeholder ManagementProject ManagementStrategic PlanningResourcefulness

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What are the key skills required for the Executive Account Director role?

Key skills include strong leadership capabilities to steer stakeholders, resourcefulness to obtain necessary information, tact and presence for C-level conversations, strategic insight to align solutions with client goals, and strong relationship building with empathy.

What is the company culture like at LiveRamp?

LiveRamp emphasizes innovation in consumer privacy, data ethics, and identity solutions, fostering a collaborative environment to build connected customer views while protecting trust.

What makes a strong candidate for this position?

A strong candidate has a track record of identifying upsell opportunities, enterprise B2B SaaS CSM experience in data analytics or related fields, and the ability to lead renewals, mitigate risks, and drive revenue growth.

LiveRamp

Identity platform for people-based marketing

About LiveRamp

LiveRamp offers an identity platform that connects people, data, and devices for effective marketing. This platform supports people-based marketing, allowing businesses to target their audiences more accurately. LiveRamp operates on a subscription model, providing services like data onboarding and identity resolution to help clients unify and analyze their data. The company aims to empower businesses to use data responsibly while enhancing customer experiences.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$15.6MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Remote Work Options

Unlimited Paid Time Off

Paid Holidays

Paid Parental Leave

Employee Stock Purchase Plan

Wellness Program

Risks

Competitors' adoption of data clean rooms may dilute LiveRamp's market share.

DIRECTV partnership success depends on streaming platform user growth.

Life360's ad business growth could conflict with LiveRamp's existing clients.

Differentiation

LiveRamp offers a fully interoperable infrastructure for end-to-end addressability.

The platform ensures safe and responsible consumer data usage, crucial in today's privacy-conscious world.

LiveRamp's subscription model provides clients with data onboarding, identity resolution, and connectivity.

Upsides

Growing demand for data clean rooms enhances LiveRamp's market position.

Phasing out of third-party cookies boosts interest in identity resolution solutions.

Partnerships with streaming platforms expand LiveRamp's digital advertising reach.

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