Clear understanding of all BJ’s Membership options, including the importance of renewals, upgrading to BJ’s Loyalty programs
Ability to offer appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Maintain a friendly and positive attitude
Act with honesty and integrity, lead with the member in mind, address concerns, and escalate as appropriate
Embrace inclusion and diversity, work collaboratively and respectfully as a team
Move with speed and agility, innovate, and adapt
Understand how to access and read production and/or financial performance reporting for the department
Commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Responsibilities
Process Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering membership products
Scan merchandise and accept various forms of payments
Provide excellent member service in an efficient and productive manner
Maintain the overall cleanliness of the front-line department
Check Members out in a timely and efficient manner
Scan all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals
Fill shopping carts when necessary and assist Members
Deliver service excellence through all points of contact, resolve and deescalate member concerns
Ensure a safe and positive environment for members and team members
Support club policies, procedures, and compliance; strive for flawless execution
Work as a team to achieve goals and deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean; Grand opening look; items stocked, promotional plans executed, visible accurate signage, clean and organized)