Especialista en Excelencia del Servicio de RR.HH. at Interpublic Group

Bogotá, Bogota, Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Human ResourcesIndustries

Requirements

Up to 2 years of relevant experience in HR analysis, HR operations, or similar positions
Strong analytical skills with ability to interpret and leverage data to improve HR service delivery
Proficiency in Human Capital Management (HCM) platforms, service management platforms, software, and applications
Strong attention to detail and commitment to accuracy in tracking and reporting service metrics
Solid understanding of HR operations and shared services, with ability to apply this knowledge to service excellence initiatives
Effective time management skills, with ability to prioritize tasks in a dynamic environment
Desirable Requirements
Experience in conducting audits to maintain and monitor HR data integrity and system compliance
Familiarity with change management principles and ability to adapt to new processes and technologies
Strong problem-solving skills, with a proactive approach to identifying, articulating, and resolving issues affecting service quality
Excellent verbal and written communication skills, with ability to convey complex information clearly to diverse stakeholders
Collaborative team player who can work effectively with cross-functional teams to improve overall service delivery
Solid knowledge of Workday and BMC Helix platforms, software, and applications

Responsibilities

Monitor and track SLAs, ensuring all HR service delivery metrics for the assigned region meet or exceed established standards
Perform detailed analysis of region-specific HR service performance workflows, providing regular reports to the HR Shared Services Supervisor
Conduct systematic audits of user profiles within the region to maintain data integrity and compliance in HR systems
Adjust and recommend system configuration updates as needed to optimize HR service delivery and user experience in the region
Collaborate with the HR Shared Services Supervisor to identify regional areas for improvement and contribute to service improvement initiatives
Support the implementation of new HR service delivery processes and systems within the region, ensuring a smooth transition and minimal disruption for end users
Act as a liaison between HR and IT departments to resolve any technical or workflow issues affecting service quality in the assigned region

Skills

Key technologies and capabilities for this role

HR AnalyticsHCM PlatformsService Management PlatformsSLA MonitoringWorkflow AnalysisData AuditingHR Systems ConfigurationHR Operations

Questions & Answers

Common questions about this position

What experience is required for this HR Service Excellence Specialist role?

Up to 2 years of relevant experience in HR analysis, HR operations, or similar positions is essential.

What are the key skills needed for this position?

Essential skills include strong analytical abilities, proficiency in HCM and service management platforms, attention to detail, solid understanding of HR operations, and effective time management.

Is remote work an option for this role?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this HR role?

Candidates with up to 2 years in HR analysis or operations, strong analytics, tech proficiency in HCM platforms, and desirable skills like auditing experience, problem-solving, communication, and collaboration will stand out.