[Remote] ES Lead Customer Support Specialist- Hazardous Waste at Republic Services

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Waste Management, Environmental ServicesIndustries

Requirements

Candidates must have 7-10 years of experience in a customer-facing role, preferably in waste disposal, chemistry, or a related field. A strong understanding of RCRA Laws and Regulations, waste characterization, processing protocols, and DOT regulations is required. Proficiency in Microsoft Office, DocuSign, and PDF writer is necessary, along with the ability to analyze complex documentation and governmental regulations. The role requires strong customer service skills, the ability to listen actively, and experience with advanced accounting processes. Candidates must be located in the EST timezone.

Responsibilities

The Lead Customer Support Specialist will provide exceptional customer service and waste support, acting as the advanced escalation contact for clients. Responsibilities include responding to inquiries, processing orders, troubleshooting issues, managing office services like data entry and report preparation, and assessing new waste profiles. The specialist will prepare shipping documents, serve as a subject matter expert for sales and operations, investigate billing discrepancies, process adjustments, manage invoicing and collections, provide quotes, schedule trucking, and accurately price waste for disposal. They will also indirectly supervise junior staff and enhance customer satisfaction.