＜EP事業部＞サービスビジネスグループ Technical Services (テクニカルコールセンター) at Abbott

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Expertise in medical equipment systems handled by EP department (e.g., WM Claris, EnSite, ViewMate, MedinBox)
Knowledge of quality systems for handling product complaints
Ability to stay updated on latest information in the specialist field
Clinical and technical support capabilities for inquiries from physicians, healthcare professionals, patients, sales, and technical staff

Responsibilities

Provide technical support via call center for medical equipment systems to healthcare customers and internal Abbott stakeholders
Collaborate with field service personnel for on-site support, including rapid and efficient parts procurement
Optimize human resources to achieve cost-efficient service operations in compliance with budget, company policies, procedures, and quality standards
Handle product complaints as the technical services representative from a quality systems perspective
Continuously evaluate and improve the effectiveness of business processes
Provide clinical and technical support as SBG representative for inquiries from physicians, healthcare professionals, patients, sales, and technical staff

Skills

Key technologies and capabilities for this role

Technical SupportCall CenterMedical DevicesEP ElectrophysiologyWM ClarisEnSiteViewMateMedinBoxField Service CoordinationQuality SystemsComplaint HandlingProcess Improvement

Questions & Answers

Common questions about this position

What is the base pay for this position?

The base pay for this position is listed as N/A. In specific locations, the pay range may vary from the range posted.

Where is this job located?

The position is located in Japan > Tokyo: Heiwajima 2-1-1, Keihin-Truck-terminal No.16, with no additional locations specified.

What technical knowledge is required for this role?

The role requires knowledge of EP department medical device systems such as WM Claris, EnSite, ViewMate, and MedinBox, along with clinical and technical support skills for healthcare professionals and internal staff.

Is travel required for this position?

Travel is not specified in the job description.

What makes a strong candidate for this technical services role?

Strong candidates should have expertise in EP medical devices like WM Claris and EnSite, experience in technical support for healthcare customers, and the ability to handle complaint processes efficiently while optimizing resources.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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