EOI: L1 Service Desk Analyst at DXC Technology

Adelaide, South Australia, Australia

DXC Technology Logo
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
NoVisa
IT Services, TechnologyIndustries

Requirements

  • Australian Citizen (including those with active security clearances encouraged to apply)
  • Friendly and customer-focused
  • Thrives on connecting with people
  • Strong time management skills
  • Quick learner of new skills
  • Natural talent for building genuine rapport with customers
  • Self-starter
  • Results-oriented approach
  • Strong verbal and written communication skills

Responsibilities

  • Provide first line of support as part of a high-performing team in a dynamic, multi-vendor environment
  • Join the Adelaide-based Helpdesk Contact Centre team to deliver excellence for customers

Skills

Key technologies and capabilities for this role

Service DeskHelpdesk SupportCustomer ServiceIT SupportCommunication SkillsTime ManagementTroubleshooting

Questions & Answers

Common questions about this position

What is the salary for the L1 Service Desk Analyst position?

This information is not specified in the job description.

Is this a remote or office-based role?

The role is based in our vibrant Adelaide-based Helpdesk Contact Centre team. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

What skills are required for this L1 Service Desk Analyst role?

Key skills include strong customer focus, excellent verbal and written communication, time management, quick learning, and building rapport with customers.

What is the company culture like at DXC Technology?

DXC fosters a people-first philosophy with a focus on teamwork, inclusion, belonging, and strong connections. They prioritize in-person collaboration with flexibility, and are committed to social impact and diversity.

What makes a strong candidate for this Service Desk Analyst position?

Strong candidates are friendly, customer-focused self-starters who excel in communication, time management, quick learning, and building rapport. Australian Citizens including those with active security clearances are encouraged to apply.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.
Rapid technological changes may outpace DXC's innovation, risking service obsolescence.
Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.
The company specializes in modernizing mission-critical systems for large enterprises.
DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.
The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.
DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

Land your dream remote job 3x faster with AI