Enterprise Transformation Guide (Advisor, Connector, and Design Strategist) - Hybrid at M&T Bank

Buffalo, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Strategic Thinking & Alignment: Ability to connect opportunity progress and outcomes to organizational strategy, SIC priorities, and experience vision. Skill in identifying and articulating the “so what and why,” inclusive of the value, impact, and experience implications of the work
Stakeholder Engagement & Influence: Ability to frame updates in a way that resonates with executive audiences and cross-functional partners. Skilled in balancing transparency with strategic positioning to build credibility and trust across disciplines
Analytical & Assessment Skills: Ability to interpret qualitative and quantitative data from the Reflection & Summary and user research. Competence in using assessment and design research results to identify trends, gaps, and risks across I2I phases
Communication & Storytelling: Skilled at simplifying complex progress updates and experience insights into compelling, concise narratives. Comfortable facilitating discussions, design workshops, and clarifying expectations across diverse audiences
Change & Process Design Activation: Understanding of I2I phases, toll gates, and service design workflows to position updates in the right context. Ability to spot opportunities for process improvement, experience enhancement, or capability engagement
Confidence & Executive Presence: Ability to present to senior leaders with clarity, composure, and authority, advocating for both strategic and customer outcomes. Skilled in handling challenging questions and navigating ambiguity with confidence
Collaboration & Integration: Ability to coordinate across capability teams – including Product, Process, Research, Analytics, and Technology – to ensure updates reflect cross-functional input. Comfort in guiding Opportunity Owners to articulate milestones, measurable outcomes

Responsibilities

Lead and coordinate cross-functional teams throughout the I2I process, ensuring milestones, quality standards, and experience outcomes are met
Serve as a connector between teams, leadership, and subject matter experts, aligning resources and capabilities effectively
Facilitate The Way We Work and transformation practices, activating the right tools, methods, and talent – including service design tools like journey maps, service blueprints, and experience prototypes – at the right time
Represent opportunities in committees and leadership forums, communicating progress, value, and experience impact
Translate user and stakeholder insights into opportunity spaces and future-state service models that guide prioritization and delivery
Advocate for customer and employee experience at all levels, using storytelling and design artifacts to build alignment and trust

Skills

Key technologies and capabilities for this role

Program ManagementTransformation ManagementService DesignHuman-Centered DesignJourney MappingService BlueprintsExperience PrototypesStakeholder ManagementCross-Functional LeadershipGovernanceRisk ManagementFacilitation

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid, as indicated by the job title.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the core skills required for this position?

Core skills include Strategic Thinking & Alignment, Stakeholder Engagement & Influence, Analytical & Assessment Skills, and Communication & Storytelling.

What is the company culture like for this role?

The role emphasizes 'The Way We Work' principles, human-centered design, collaboration across business lines, and advocacy for customer and employee experience using storytelling and design artifacts.

What makes a strong candidate for this Enterprise Transformation Guide role?

A strong candidate brings a blend of program management, transformation expertise, service design capabilities, and skills in leading cross-functional teams, stakeholder engagement, and human-centered design methods.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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