Enterprise Technical Lead at Aetion

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Bachelor’s degree in Sciences, Public Health, Engineering, or a related analytic field
3+ years of customer-facing technical experience, preferably supporting or implementing SaaS platforms
Team-first mindset: work well as part of a collaborative team, as well as independently; no job is too big or too small; excited to pitch in; work well under pressure in a fast-paced, changing environment, especially with ambiguity
Problem-solving skills: technically curious, resourceful, and excited by new technical problems
Attention to detail: meticulous, thorough, reliable; solutions are technically sound and relevant, building trust and ensuring operational consistency
Expert communicator: excellent verbal and written communication skills in English for clear explanations, cross-functional collaboration, driving customer projects, and advocating for customer needs
Dedicated customer service mindset: love working with customers, helping them, with excellent instincts and judgment
Excellent organizational abilities: highly organized

Responsibilities

Own end-to-end product and technical delivery of the Datavant Connect and Aetion Evidence Platform product suites
Deeply understand customers’ systems and workflows and how they use Datavant to achieve their business needs and goals
Provide exceptional client service and support, constantly considering ways to better serve customers through new features, use cases, training, and products
Partner closely with Customer Success, Privacy Solutions, Science, Go to Market, Product, and Engineering teams to drive customer projects forward, address customer feedback, and improve customers’ experience with products and services
Identify and support automation of repeatable implementations and customer support processes, ensuring outputs are measurable and reportable
Actively listen to customers, understand their needs, and empathize with their concerns and feedback

Skills

Healthcare Data Integration

Product Delivery

Technical Support

Customer Workflows

Data Platforms

Client Services

Aetion

Software solutions for real-world evidence analysis

About Aetion

Aetion develops software solutions that utilize real-world evidence (RWE) to assist life sciences companies, regulators, and purchasers in making informed decisions. Their software analyzes real-world data to provide insights into the effectiveness and safety of medical innovations, from initial hypotheses to long-term monitoring. Aetion's clients include major pharmaceutical companies and healthcare regulators, who benefit from the ability to generate and analyze diverse data sets for clinical insights that were previously hard to obtain. The company differentiates itself by offering a platform that not only manages longitudinal data but also generates synthetic health data using artificial intelligence. Aetion's goal is to maximize the return on investment for its clients by providing rapid insights that facilitate critical decision-making, ultimately expediting patient care and treatment options.

New York City, New YorkHeadquarters

2012Year Founded

$198MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, HealthcareIndustries

201-500Employees

Benefits

Medical, dental, & vision insurance

Free membership to OneMedical

FSA

4% 401(k) match

Commuter benefits for parking & transit

Unlimited PTO

Paid parental leave

Wellness stipend

Company activities

Risks

Emerging RWE tech companies pose a threat to Aetion's market share.

Rapid AI advancements may require Aetion to invest heavily in R&D.

Potential EU data privacy law changes could impact Aetion's operations and compliance costs.

Differentiation

Aetion's RWE platform offers real-time collaboration with biopharma and medical device companies.

The company utilizes patented rapid-cycle analytics technology for effective medical treatment insights.

Aetion's software generates synthetic health data using AI for longitudinal data management.

Upsides

Aetion's Barcelona tech hub expansion enhances RWE technology with European talent.

Ken Watson's appointment as CTO is set to drive strategic growth and innovation.

Partnerships like with Intuitive and FDA boost trust in Aetion's regulatory data validation.

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