Enterprise Systems Product Manager (Back Office)

Who We Are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role

This role is responsible for optimizing and scaling Motive's Front Office and Back Office systems and workflows to support rapid international expansion. This involves finding solutions to current process inefficiencies and bottlenecks, specifically within the Salesforce ecosystem and other enterprise applications. Key areas of focus include improving the quote-to-cash process, ensuring seamless data flow between departments like Sales, Finance, and Order Management, and maintaining system reliability to support Motive's growth.

What You’ll Do

• Relentlessly improve the efficiency, scalability and reliability of our Front Office and Back Office systems and business workflows.
• Prior experience in partnering with Sales, Finance, Customer Success, Support, or Order Management and other stakeholders to understand their business needs, prioritize them against overall business goals.
• Drive strategic initiatives for Front Office and Back Office systems and workflows on Salesforce, and other enterprise applications like Zuora and Netsuite.
• Draft design documents, gather requirements, build test and deployment plans, manage communications, and own initiatives from inception through rollout.
• Collaborate closely with Systems Administration, Development, Quality Assurance and Support teams to build, configure, test and release systems changes in a timely manner and with the highest quality.

What We're Looking For

• At least 4+ years of experience in Product Management
• Understanding of Front Office and Back Office business processes and systems related to CRM (Salesforce ecosystem)
• 2+ years of experience in designing solutions and building requirements for CRM platforms that translate into low friction and high impact business processes.
• Basic understanding of Accounting and Revenue principles
• Experience working with mid-senior business stakeholders in technical/developer/business communities
• Ability to translate business problems into user stories and technical requirements
• Strong problem-solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships.
• Ability to explain complex systems and technical topics clearly and concisely using written visual and oral communications.

Diversity and Inclusion

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Export Compliance

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.