Enterprise Implementation Manager at Canary Technologies

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HospitalityIndustries

Requirements

5+ years in enterprise project management, technical onboarding, or large-scale deployments (hospitality/SaaS preferred)
Proven success leading multi-property or brand-level deployments
Strong expertise in hotel technology systems (PMS, POS, CRM, payment integrations)
Advanced program management skills with tools like Smartsheet, Notion, Linear
Excellent stakeholder management and executive communication skills
Deep understanding of hotel operations and enterprise rollout challenges
Ability to thrive in fast-paced, high-growth environments

Responsibilities

Own end-to-end implementation for enterprise hotel groups from planning through deployment and handoff
Coordinate multi-property rollouts across hundreds/thousands of properties, balancing timelines and dependencies
Manage complex system integrations (PMS, POS, CRM, payments, APIs)
Act as the primary deployment liaison for enterprise client stakeholders, including IT and operations leadership
Develop scalable processes, frameworks, and playbooks for enterprise deployments
Deliver executive-level communication: project updates, risk assessments, strategic alignment
Partner cross-functionally with Product, Engineering, and Support to resolve technical challenges
Drive continuous improvement of enterprise onboarding practices

Skills

Key technologies and capabilities for this role

PMSPOSCRMPaymentsAPIsProject ManagementSystem IntegrationStakeholder ManagementExecutive CommunicationCross-functional CollaborationDeployment Playbooks

Questions & Answers

Common questions about this position

What is the salary range for the Enterprise Implementation Manager role?

The base salary range is $120,000 - $145,000 per year, with actual compensation based on skill level, experience, and location. This role may also include a discretionary bonus.

Is this role remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this position?

Candidates need 5+ years in enterprise project management or large-scale deployments, strong expertise in hotel technology systems like PMS, POS, CRM, and payment integrations, and advanced skills in tools like Smartsheet, Notion, Linear. Excellent stakeholder management, executive communication, and understanding of hotel operations are also essential.

What is the company culture like at Canary Technologies?

Canary operates in a fast-paced, high-growth environment, recognized as a 2024 Deloitte Technology Fast 500 company, Most Innovative by Fast Company, and HotelTechReport Best Place to Work.

What makes a strong candidate for this role?

A strong candidate has proven success leading multi-property deployments, expertise in hospitality tech integrations, and the ability to manage enterprise stakeholders in a fast-paced setting.

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

Risks

Emerging competition from Otelier's AP automation product challenges Canary's market share.

Guesty's $130 million funding round enhances its competitive capabilities.

Rapid AI growth in tourism increases pressure on Canary to innovate.

Differentiation

Canary Technologies offers a comprehensive Digital Guest Journey Platform for hotels.

The platform integrates seamlessly with existing hotel technology stacks.

Canary Technologies focuses on AI-driven personalization in guest services.

Upsides

Canary Technologies won eight 2025 HotelTechAwards, showcasing industry recognition.

Partnerships with BWH and TUI Hotels enhance Canary's market presence.

The rise of contactless technology adoption benefits Canary's mobile check-in solutions.

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