Enterprise Customer Success Manager, UK at Postman

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, APIIndustries

Requirements

8+ years of experience in Customer Success managing large enterprise customers, preferably for companies in the development tooling space
Track record of meeting and exceeding targets
Strong consulting skills with demonstrated capability to develop thoughtful account plans that align with both customer objectives and company goals
Proficient in engaging senior stakeholders to influence requirements, use cases, and strategy
Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively
Outstanding verbal and written communication abilities, along with a knack for building strong relationships

Responsibilities

Collaborate with customers to outline and execute Joint Success Plans, complete with clear objectives, milestones, owners, and success criteria
Partner with Customer Education and Solution Architecture teams to deliver impactful workshops, consultations, and training sessions that help customers accelerate Time-to-Value
Regularly review customer data to identify emerging opportunities and risks
Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential
Capture success metrics and engage key decision-makers to communicate the value their organization is deriving from the platform
Develop and maintain product expertise, including best practices and overall industry trends; help customers identify and pursue new use cases
Collaborate with Sales to expand use cases and uncover opportunities
Work with Renewals team to ensure on-time contract renewals for annual customers
Equip Product team with insights to reduce customer friction
Ensure CRM is detailed and accurate

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementStrategic PlanningCustomer RelationshipsAdoptionJoint Success PlansEnablement ProgramsSolutions ArchitectureCustomer EducationAPI

Questions & Answers

Common questions about this position

What is the location or work arrangement for this Enterprise Customer Success Manager role?

This role is focused on scaling Postman's UK business, though specific details on remote work or office requirements are not provided.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills and experience are required for this Customer Success Manager role?

Ideal candidates are tech-savvy professionals who are strategic thinkers with proven track records of nurturing customer relationships, driving rapid adoption, expanding use cases, and delivering spectacular customer outcomes.

What does the team collaboration look like in this role at Postman?

The role involves partnering with Customer Education and Solution Architecture teams to deliver workshops, training, and consultations, as well as collaborating with the Sales organization to expand use cases and uncover opportunities.

What makes a strong candidate for this Enterprise Customer Success Manager position?

Strong candidates have experience in strategic account planning, proactive portfolio management, and cross-functional collaboration, with a proven ability to nurture relationships, drive adoption, and deliver customer outcomes.

Postman

API development and collaboration platform

About Postman

Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The tools available on Postman enable teams to collaborate effectively, allowing them to share and manage APIs with ease. Users can access a variety of features through a subscription model, which includes different pricing tiers for individuals, small teams, and large enterprises, along with a free tier to attract new users. Postman has played a significant role in facilitating data exchange during the COVID-19 pandemic by offering API collections that provide real-time data for healthcare professionals, researchers, and government agencies. The company's goal is to streamline the API development process and enhance collaboration among development teams.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$422.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Accidental Death & Dismemberment Insurance.

Dental Insurance.

Disability Insurance.

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance.

Mental Health Care.

Occupational Accident Insurance.

Risks

Rapid adoption of generative AI tools could increase competition for Postman.

Explosive API growth may challenge Postman's API management capabilities by 2025.

Data breaches due to exposed API secrets pose a significant security risk.

Differentiation

Postman offers a comprehensive API development environment for developers and enterprises.

The platform supports API-first development, automated testing, and developer onboarding.

Postman's subscription model caters to individual developers, small teams, and large enterprises.

Upsides

Postman's acquisition of Orbit enhances community engagement on the API Network.

Release of Postman v11 aligns with AI integration trends, boosting developer productivity.

Gartner predicts 80% of enterprises will use generative AI APIs by 2026.

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