Enterprise Customer Success Manager at Workato

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise Software, SaaSIndustries

Requirements

Strong command of Workato’s unique value propositions, business value of key capabilities, approach to Enterprise Automation, customer use cases/success stories, and best practices
Technical Workato product expertise
Ability to develop and maintain strategic business relationships with enterprise customers
Ability to engage with senior customer executives
Deep understanding of customers' business, use cases, and desired outcomes

Responsibilities

Own a portfolio of assigned accounts varying in market size, industry, and complexity, focusing on value realization, increasing adoption across business and functional units, ensuring retention, supporting growth, and overall customer satisfaction
Leverage knowledge and technical expertise to guide customers on their Enterprise Automation journey
Develop and maintain strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, assist in revenue expansion, and establish regular touchpoints to review progress against strategic business and technical product objectives
Develop and maintain engagement with senior customer executives to understand their strategic objectives, position Workato for transformation initiatives, and deliver Customer Objectives reviews, Executive Business reviews, etc
Develop a deep understanding of a customer's business, use cases, and desired outcomes to guide them to achieve these via Workato’s product and services; develop and drive programs to increase usage within current groups and expand to other business groups/functions
Create customer assets, including a Joint Success Plan, outlining progress with Workato mapped to their business initiatives, value, deployment plans, etc
Monitor customers' achievement (incomplete in description)
Serve as trusted customer advisor and customer advocate liaison between customers and internal teams (Sales, Solution Consulting, Professional Services, Product, Marketing, etc.)
Ensure rapid adoption of the Workato Intelligent Automation Platform for Enterprise customers

Skills

Key technologies and capabilities for this role

Customer SuccessEnterprise SalesAccount ManagementAutomation PlatformsCustomer AdoptionSaaSWorkflow AutomationClient Advisory

Questions & Answers

Common questions about this position

What is the salary or compensation for this Enterprise Customer Success Manager role?

This information is not specified in the job description.

Is this Enterprise Customer Success Manager position remote-friendly?

Workato is recognized as the #1 best company for remote workers, suggesting a strong remote work policy.

What key skills are needed for the Enterprise Customer Success Manager role?

Key skills include developing a strong command of Workato’s value propositions and technical product expertise, building strategic business relationships with enterprise customers, and acting as a trusted advisor and liaison between customers and internal teams.

What is the company culture like at Workato?

Workato fosters a flexible, trust-oriented culture that empowers employees to take ownership, driven by innovation and team players, while balancing productivity with self-care in a vibrant work environment.

What makes a strong candidate for this Enterprise Customer Success Manager position?

Exceptional candidates are team players who thrive in a flexible, innovative environment, possess technical expertise in Workato's platform, and excel at building strategic relationships to drive customer adoption and success.

Workato

Cloud-based automation and integration platform

About Workato

Workato provides a cloud-based platform for automating and integrating business processes using artificial intelligence. The platform helps organizations improve efficiency by unifying integration and automation, which reduces the complexity of using multiple tools and helps eliminate data silos. Workato's features include automated ticket escalation, threat detection, compliance management, and support for remote work, making it suitable for businesses of all sizes. The company operates on a subscription model, allowing clients to access its services for a recurring fee, which supports steady revenue growth. A standout feature, AI@Work, enables users to create intelligent systems by incorporating AI into their operations, making technology more accessible and facilitating business transformation. Workato's platform is designed to adapt to changing business needs while lowering operational costs and speeding up the implementation of integrations and automations.

Mountain View, CaliforniaHeadquarters

2013Year Founded

$403.7MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible working arrangements

EAP

Health insurance

Stock options

Professional development

PTO

Company events & recreation time

Risks

Emerging AI-driven platforms may erode Workato's market share with competitive pricing.

Rapid AI advancements require Workato to invest heavily in R&D to stay competitive.

Economic downturns could reduce client spending on Workato's subscription services.

Differentiation

Workato offers AI-driven automation with a focus on security and governance.

The platform supports low-code/no-code integrations, empowering non-technical users.

Workato's Virtual Private Workato caters to highly regulated industries with stringent security needs.

Upsides

Growing demand for AI-driven automation in healthcare boosts Workato's market potential.

Hybrid work models increase the need for Workato's remote work helpdesk features.

Rising interest in low-code/no-code platforms aligns with Workato's AI@Work feature.

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