Enterprise Customer Success Manager at Aisera

Palo Alto, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SaaS, ITSMIndustries

Requirements

(Not specified in job description)

Responsibilities

Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through implementation, support, expansion, and renewal
Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging our solution to realize the highest value
Deliver Monthly / Quarterly Business Reviews and effectively manage meeting cadence
Stay current with the most recent changes to our product and educate customers on our offerings and updates
Lead growth opportunities by expanding into new use cases and teams
Identify and communicate customer’s pain points and enhancement requests to the product team
Proactively identify risks and collaborate closely with team members to address all issues

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementOnboardingImplementationBusiness ReviewsProduct AdoptionExpansionRenewal ManagementStakeholder ManagementRisk ManagementSaaS

Questions & Answers

Common questions about this position

What is the salary for this Enterprise Customer Success Manager position?

This information is not specified in the job description.

Is this role remote or hybrid, and where is it located?

The position is hybrid, preferred in Palo Alto, CA, but open to remote candidates.

What skills or experience are required for this role?

This information is not specified in the job description.

What is the company culture like at Aisera?

Aisera is a dynamic and fast-paced team focused on revolutionizing the industry, emphasizing responsibility, ownership, and empathy for both customers and colleagues.

What makes a strong candidate for this Customer Success Manager role?

This information is not specified in the job description.

Aisera

Develops AI chatbots for IT operations

About Aisera

Aisera develops chatbots and process-centric AI solutions specifically for IT operations. Their chatbots are designed to engage in human-like conversations, allowing clients to access self-service options that help reduce costs associated with service desks. Aisera primarily serves organizations that seek customizable virtual agents to modernize their IT operations and minimize unplanned outages. Their products can be quickly deployed, giving them an advantage in the fast-growing AI and machine learning market. Aisera's revenue comes from selling these AI solutions, which not only help businesses cut costs by deflecting support tickets and reducing wait times but also improve customer experience through personalized interactions. Additionally, Aisera allows clients to create their own bot experiences, enabling them to operationalize their generative AI applications or deploy chatbots trained on their specific data in a matter of weeks.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$212.5MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Wellness Program

Flexible Work Hours

Remote Work Options

Professional Development Budget

Risks

Anthropic's AI agents pose a competitive threat to Aisera's market share.

Rapid advancements by competitors could lead to pricing pressures for Aisera.

Meta's investment in AI tools may divert clients from Aisera's solutions.

Differentiation

Aisera offers customizable domain-specific LLMs across various industries, enhancing accuracy and resolution rates.

The AIX platform allows enterprises to build or buy AI solutions, providing flexibility and speed.

Aisera's AI solutions deliver human-like interactions, improving user productivity and reducing support costs.

Upsides

Aisera's recognition in Gartner's Magic Quadrant boosts its credibility in IT service management.

The decline in AI pricing makes Aisera's solutions more accessible to businesses.

Growing adoption of AI agents enhances Aisera's potential in automating routine tasks.

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