[Remote] Enterprise Customer Success Manager at Selfbook

Morowali, Sulawesi Tengah, Indonesia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal TechnologyIndustries

Skills

Key technologies and capabilities for this role

Customer Success ManagementAccount ManagementOnboardingStakeholder EngagementLegal WorkflowsBusiness StrategyRelationship BuildingExecutive CommunicationROI Analysis

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

This information is not specified in the job description.

What experience is required for this Customer Success Manager role?

Candidates need 3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment, along with demonstrated success managing complex enterprise accounts with multiple stakeholders.

What is the company culture like at Spellbook?

Spellbook thrives in fast-paced, evolving environments, with a focus on empowering legal professionals through AI tools, rapid growth (25x since 2022), and building magical tools that customers love.

What makes a strong candidate for this Enterprise Customer Success Manager position?

Ideal candidates have 3+ years in customer success or account management in B2B SaaS, experience with complex enterprise accounts and multiple stakeholders, and thrive in fast-paced environments while delivering structured onboarding and executive communication.

Selfbook

Streamlines hotel bookings and payments

About Selfbook

Selfbook provides a range of products aimed at improving hotel bookings and payment processes in the fintech and hospitality sectors. Its main offerings—Station, Direct, and Express—work together to automate the booking and payment experience, making it easier for hotels and their guests. These products help streamline the booking process, allowing guests to enjoy features like instant room upgrades and premium booking options. Selfbook operates in nearly 20 countries, which gives it valuable insights into booking trends and user behavior. Unlike many competitors, Selfbook focuses on a comprehensive product suite that integrates smoothly with existing hotel systems, generating revenue through subscription fees and transaction-based charges. The goal of Selfbook is to enhance the guest experience while helping hotels increase booking conversions and drive additional revenue.

New York City, New YorkHeadquarters

2018Year Founded

$38.9MTotal Funding

SERIES_ACompany Stage

Fintech, Consumer GoodsIndustries

11-50Employees

Risks

Increased competition from fintech startups could threaten Selfbook's market share.

Decline in travel startup funding may limit Selfbook's future investment opportunities.

Rapid evolution of payment technologies requires continuous adaptation from Selfbook.

Differentiation

Selfbook integrates seamlessly with existing hotel systems, enhancing booking and payment processes.

The platform supports all global credit cards, digital wallets, and alternative payment methods.

Selfbook's products, Station, Direct, and Express, automate booking and payment orchestration.

Upsides

Selfbook's global reach spans nearly 20 countries, offering insights into booking trends.

The rise of digital wallets and BNPL services boosts demand for Selfbook's platform.

Strategic investment from Amex Ventures supports Selfbook's growth and global presence.

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