Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal TechnologyIndustries
Requirements
Candidates should have 3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment. They should demonstrate success managing complex enterprise accounts with multiple stakeholders, experience running structured onboarding projects, polished communication skills for interfacing with C-level executives and legal professionals, strong organizational and project management skills, comfort with change and ambiguity, and strong analytical skills. Proficiency with CRM systems like HubSpot is also required.
Responsibilities
The Enterprise Customer Success Manager will own a portfolio of enterprise accounts, ensuring 97%+ gross revenue retention (GRR). They will lead complex onboarding projects, conduct discovery to understand customer workflows, develop and execute customized enablement strategies, build and maintain relationships with stakeholders, run Quarterly Business Reviews (QBRs), maintain CRM data hygiene, anticipate client needs and risks, collaborate with internal teams, and support renewals by driving usage and demonstrating value. Additionally, they will provide other support as needed and stay agile in a fast-paced environment.
Skills
Customer Success Management
Account Management
Onboarding
Stakeholder Engagement
Legal Workflows
Business Strategy
Relationship Building
Executive Communication
ROI Analysis
Selfbook
Streamlines hotel bookings and payments
About Selfbook
Selfbook provides a range of products aimed at improving hotel bookings and payment processes in the fintech and hospitality sectors. Its main offerings—Station, Direct, and Express—work together to automate the booking and payment experience, making it easier for hotels and their guests. These products help streamline the booking process, allowing guests to enjoy features like instant room upgrades and premium booking options. Selfbook operates in nearly 20 countries, which gives it valuable insights into booking trends and user behavior. Unlike many competitors, Selfbook focuses on a comprehensive product suite that integrates smoothly with existing hotel systems, generating revenue through subscription fees and transaction-based charges. The goal of Selfbook is to enhance the guest experience while helping hotels increase booking conversions and drive additional revenue.
Key Metrics
New York City, New YorkHeadquarters
2018Year Founded
$38.9MTotal Funding
SERIES_ACompany Stage
Fintech, Consumer GoodsIndustries
11-50Employees