[Remote] Account Manager / Renewals Manager at Amperity

Dallas, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Data PlatformsIndustries

Requirements

Proven track record of delivering exceptional renewal outcomes and retention performance within an enterprise SaaS or data platform environment
Experience managing a large, high-velocity portfolio (100+ customers simultaneously) while maintaining high-quality engagement and renewal execution
Demonstrated ability to identify and mitigate renewal risks, reduce churn, and drive adoption-led growth
Strong commercial acumen with the ability to articulate ROI and business impact during Executive Business Reviews and renewal negotiations
Deep understanding of procurement, renewal cycles, and buying processes within complex organisations
Confidence engaging and influencing senior stakeholders—particularly economic buyers—during renewal and value discussions
Experience navigating multi-threaded accounts to secure renewal alignment across all decision-makers
Expertise in CRM and customer success/sales tools (e.g., Gainsight) including renewal forecasting, account planning, and lifecycle tracking
Ability to leverage AI tools and modern productivity tech to streamline portfolio management and maintain proactive customer coverage

Responsibilities

Proactively manage a high-volume customer portfolio (100+ accounts), ensuring consistent engagement, value realisation, and renewal readiness across all customers
Prioritise renewal health by identifying risks early, reinforcing product value, and executing structured renewal plays to maximise retention
Turn customer challenges into opportunities for optimisation, product adoption, and long-term account stability—driving expansion where appropriate but with a primary focus on renewal success
Build and deliver data-driven value reviews that clearly articulate ROI, adoption impact, and business outcomes aligned to customer goals
Consistently exceed Net Revenue Retention (NRR) and Gross Retention targets through strong renewal execution and churn mitigation
Position Adverity as an essential, long-term partner in the customer’s data strategy by shifting conversations from features to continued strategic value
Develop deep, multi-threaded relationships across your portfolio—particularly at the executive and economic buyer level—to protect and grow account health

Skills

Key technologies and capabilities for this role

SaaSAccount ManagementRenewalsCustomer RetentionNet Revenue RetentionGross RetentionChurn MitigationROI ArticulationValue ReviewsExecutive RelationshipsData PlatformsCustomer EngagementPortfolio ManagementProduct AdoptionCommercial Acumen

Questions & Answers

Common questions about this position

Is this position remote?

This is a full-time remote position based in Dallas.

What benefits are offered for this role?

Benefits include flexible working hours and home-office setup, internal shares program (EDPP), 401k matching scheme, 20 days PTO (excluding US public holidays and additional sick days), ergonomic workspace and cutting-edge technology, regular team events (also remote), and sustainable merch.

What skills and experience are required for this Account Manager role?

Required experience includes a proven track record in enterprise SaaS renewals, managing 100+ customer portfolios, mitigating renewal risks, strong commercial acumen for ROI articulation, engaging senior stakeholders, and expertise in CRM tools like Gainsight plus AI productivity tools.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Renewals Manager position?

A strong candidate has experience managing 100+ enterprise SaaS accounts, a track record of high retention and NRR, ability to conduct data-driven Executive Business Reviews, and skills in multi-threaded stakeholder engagement and renewal risk mitigation.

Amperity

Customer data platform for actionable insights

About Amperity

Amperity provides a customer data platform that helps businesses create detailed and actionable customer profiles by consolidating and cleaning data from various sources. Its main technology, identity resolution, allows companies to take unorganized customer data and transform it into accurate profiles that can enhance marketing efforts, improve customer service, and provide valuable insights. Amperity operates on a subscription-based software-as-a-service model, offering tools for data integration and analytics, along with professional services for implementation. Unlike its competitors, Amperity emphasizes delivering a high return on investment, as evidenced by a Forrester report showing a 993% ROI for its clients. The company's goal is to enable businesses to effectively leverage their customer data for better marketing and operational outcomes.

Seattle, WashingtonHeadquarters

2016Year Founded

$181.9MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

100% employee healthcare coverage

Transportation subsidies

A comfortable work environment with plenty of snacks, and other employee experience perks like events and activities

Both in-person and remote

Self-managed PTO

Inclusive environment

Risks

Leadership changes may disrupt operations and client relationships.

Intensifying competition in the CDP market could impact Amperity's market share.

Economic uncertainties may affect client budgets for marketing and data solutions.

Differentiation

Amperity's patented identity resolution technology consolidates disparate data sources effectively.

The company offers a subscription-based SaaS platform for data integration and analytics.

Amperity's AI-powered Customer 360 provides comprehensive and actionable customer insights.

Upsides

Growing demand for first-party data solutions boosts Amperity's market potential.

AI-driven customer insights are increasingly sought for personalized marketing strategies.

The CDP market is expanding with a projected CAGR of 25% from 2023 to 2028.

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