Customer Success Manager
SamaFull Time
Entry Level & New Grad
Key technologies and capabilities for this role
Common questions about this position
This is a remote-based role, but the individual must be based in the Greater Boston, MA area.
This information is not specified in the job description.
Candidates need 3+ years of industry expertise in software, human capital management technology, staffing, or recruiting sales, consistent achievement of sales goals, excellent communication skills, proficiency in Salesforce, and a collaborative, entrepreneurial spirit.
Instawork emphasizes collaboration, sharing insights with the team, an entrepreneurial spirit, creativity in solving problems, and a strong drive to exceed expectations while maximizing revenue and business impact.
A strong candidate has a proven track record of sales success, business acumen, strategic thinking to understand industry trends, and a consultative approach with excellent communication skills, along with proficiency in Salesforce.
Connects businesses with vetted hourly workers
Instawork connects businesses with over 5 million vetted short-term, seasonal, and temp-to-hire workers through its online platform. It primarily serves companies looking for hourly workers, offering a solution that is more efficient than traditional staffing agencies. The platform features an intelligent matching system that pairs businesses with suitable workers from its extensive database, supported by a rigorous vetting process to ensure reliability. This has led to a high demand for Instawork's workers, with 93% of businesses wanting them to return and a low 2% no-show rate. Businesses can view worker profiles and experience before they pick up shifts, and those looking for full-time employees can also search and hire from the database. Instawork generates revenue by charging businesses for connecting them with workers, and its importance grew during the pandemic, solidifying its market position.