Roo

Enterprise Account Manager

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Veterinary Services, Labor MarketplaceIndustries

Requirements

Candidates should possess at least 3 years of experience in the veterinary industry, preferably with corporate experience, or 3+ years of enterprise-level SaaS account management experience. They must be able to innovate and navigate ambiguity, demonstrating a data-driven approach to understanding client business goals.

Responsibilities

The Enterprise Account Manager will support the Enterprise Director in maintaining strong relationships with Roo’s Enterprise clients, ensuring alignment between client priorities and Roo’s goals, and reducing turnaround time for hospital onboarding. They will champion client needs, collaborate on streamlining the bulk upload process, co-lead implementation and onboarding, manage inbound client communications, and proactively identify and address client needs and potential churn, working closely with local Roo representatives. Travel is encouraged approximately 5% of the time for training, conferences, and events.

Skills

Relationship Management

Client Support

Onboarding

Account Growth

Data-Driven Strategy

Communication

Travel Coordination

Roo

Job matching platform for veterinary professionals

About Roo

Roo.vet is a job search platform tailored for veterinary professionals, connecting them with animal hospitals and clinics. It allows veterinarians and veterinary technicians to work shifts at various locations, helping them find the right job fit through real-world trials. This approach addresses the challenge of job matching in the veterinary industry, which is growing due to increased pet ownership. Roo.vet also provides resources for relief vets, ensuring they are informed about their responsibilities as independent contractors.

Key Metrics

San Francisco, CaliforniaHeadquarters

2018Year Founded

$16.1MTotal Funding

LATE_VCCompany Stage

Consulting, HealthcareIndustries

201-500Employees

Risks

Increased competition could dilute Roo's market share with lower fees or more features.

Leadership transition to a new CEO might disrupt operations or alienate users.

Rising operational costs in San Francisco could impact Roo's profitability.

Differentiation

Roo offers a unique trial-based job matching service for veterinary professionals.

The platform provides resources for relief vets, including tax and legal guidance.

Roo combines job search convenience with real-world job trials for better satisfaction.

Upsides

Roo surpassed 4,000 veterinary professionals and 100,000 employment opportunities by June 2023.

The gig economy's growth aligns with Roo's freelance opportunities for veterinary professionals.

Roo's new funding of $10,999,999 will aid in aggressive expansion and product development.

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